Client Care Coordinator

We're one of Rhode Island's fastest-growing real estate teams, and clients are at the center of everything we do. As we grow, we need someone who genuinely loves people — and loves making sure they feel heard, valued, and taken care of — to help us stay connected with every client we serve. If you're the kind of person who never lets a call go unreturned, who keeps a running mental list of who needs to hear from you, and who lights up when you help someone feel at ease — we'd love to meet you.

• Genuinely people-first
• Confident on the phone
• Highly organized
• Reliable follow-through
• Clear communicator
• Warm and professional

You will be the connective tissue between our agents and the clients they serve — making sure no one falls through the cracks, every question gets answered, and every client experience reflects the standard we've built our reputation on. This is a proactive, communication-heavy role built for someone who finds genuine satisfaction in keeping people informed and cared for throughout one of the biggest decisions of their lives.

• Base salary: $52,000, paid weekly
• Bonus potential: $30,000, max annual bonus
• Total potential: $82,000, base + full bonus
• Bonuses are paid quarterly based on client experience metrics you directly influence — survey scores, response rates, review generation, and client satisfaction.

Full-time, Monday–Friday, in our Smithfield office.

Business casual dress code.

Fast‑paced environment — you'll need to prioritize well and stay ahead of the list.

No resume required to apply — just reach out.

• Serve as the primary point of contact for clients — proactively reaching out to ensure every buyer and seller feels informed, supported and confident throughout their real estate experience.
• Make regular outbound calls to active and closed clients to check in, address concerns and keep relationships strong on behalf of our agents.
• Drive our 5‑star reputation by requesting reviews, testimonials, and referrals from closed clients and following up to ensure strong survey completion rates.
• Keep the client pipeline organized and nothing falling through the cracks — flagging critical clients, tracking key touchpoints, and ensuring timely follow‑up across the team.
• Resolve client concerns quickly and professionally, turning challenging situations into positive experiences that reflect well on our team.
• Maintain accurate client records in our CRM and complete daily tasks and projects with a high degree of organization and follow‑through.
• Collaborate closely with our agents and leadership team to support a seamless client experience from first contact through closing and beyond.

• Exceptional communication skills — confident, warm, and professional on the phone with the ability to build rapport quickly and put people at ease.
• Highly organized with strong attention to detail — able to manage multiple clients and priorities simultaneously without letting anything slip.
• Proactive and self‑motivated — you don't wait to be told someone needs a follow‑up; you see it and handle it.
• Experience in a customer‑facing or client relations role — real estate experience is a plus but not required; what matters most is that you genuinely enjoy taking care of people.
• Comfortable working in a fast‑paced, ever‑changing environment — you can triage, adapt, and stay composed when priorities shift.
• Tech‑savvy and CRM‑comfortable — able to learn new systems quickly and keep records accurate and up to date.
• A team player with a positive attitude — you take ownership of your role, communicate openly, and contribute to a culture where the client always comes first.