Helpdesk Support Specialist
Listed on 2026-07-25
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Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Service Rep, Computer Repair / Support -
IT/Tech
HelpDesk/Support, Technical Support, Computer Repair / Support
Helpdesk Support Specialist I
Location:
Smithfield, RI 02917
Duration: 5 Months
Schedule:
Sunday - Thursday work week from 6:00PM - 2:30AM each day. Pay Range: $18-$19 per hour on w2
This is a Technology rollout call center, so all our assignments involve taking or making calls for multiple technology projects. Provide first level trouble shooting support to contractors/vendors on-site implementing the hardware.
This position involves taking calls from technicians / vendors / contractors who are implementing technology in the stores (This is not a typical customer / consumer call center.)
Calls will be received through a queue and out-bound calls could be required. As calls are handled a tracking application will be updated and system validations will be made. When not handling calls you will also be required to provide updates via email, Excel etc.
You will need to handle multiple technical rollout projects simultaneously.
ExperienceA minimum of 1-year relevant work experience needed.
Must possess clear, accurately and tactful, communication both verbally and written
Possess basic troubleshooting and problem-solving skills
Working knowledge of Microsoft Outlook, Word, and Excel preferred
IT hardware installation experience preferred, but not required
EducationA Minimum of a High School Diploma or GED required
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