Client Service Coordinator - Real Estate

As a Client Care Coordinator at Your Home Sold Guaranteed Realty, The Nathan Clark Team, you are the first point of contact for clients buying or selling homes across Rhode Island. You'll manage inbound and outbound calls, qualify and nurture leads, schedule appointments, and maintain accurate information in our CRM. Working closely with our agents, you ensure a seamless, high-touch client experience that reflects our commitment to integrity, innovation, and community-focused service in a fast-paced, supportive environment.

Responsibilities

• Serve as the first point of contact for buyer and seller inquiries via phone, email, and online leads
• Qualify, track, and nurture leads in the CRM to support agents and drive appointments
• Schedule and confirm showings, consultations, and follow-up calls for the sales team
• Maintain accurate client records, notes, and status updates in the CRM system
• Provide proactive updates to clients throughout the buying or selling process
• Collaborate with agents, marketing, and admin staff to ensure a seamless client experience
• Handle basic questions about listings, processes, and next steps, escalating when needed
• Monitor and respond to client feedback to improve service quality
• Support team initiatives that enhance client satisfaction and community presence

Required Skills

• Customer relationship management
• Real estate CRM software (e.g., Follow Up Boss, Salesforce)
• Lead qualification and nurturing
• Inbound and outbound phone support
• Email and text communication
• Appointment scheduling and calendar management
• Data entry and record keeping
• Basic real estate transaction knowledge
• Conflict resolution and de-escalation
• Time management and multitasking