Customer Service​/Parts Specialist

Our client, a manufacturer of specialized industrial equipment based in Northern RI, is hiring a Customer Service/Parts Specialist to join their service team. This is a great fit for someone detail-oriented, comfortable juggling multiple requests, and looking for a stable, direct-hire role with a well-established company.

This role manages the full lifecycle of parts and retrofit orders, from processing requests to coordinating repairs, returns, and shipments. You'll work closely with customers and the corporate office to keep orders moving and resolve issues quickly. It also includes a rotating on-call component, so flexibility and reliability matter as much as attention to detail.

• $50,000-$52,000 per year, with benefits and bonus potential.
• Permanent Hire.

• Process parts and retrofit orders received by email or phone, tracking outstanding offers and orders through to completion.
• Coordinate repairs and returns, ensuring accurate documentation and consistent follow-up with customers and internal teams.
• Communicate directly with customers and the corporate office to resolve parts-related questions and requests.
• Pick, pack, and arrange shipments via UPS, Fed Ex, and other carriers as needed.
• Provide on-call support for emergency parts requests, including one evening per week and a rotating weekend hotline (roughly once every five weeks).

• Basic computer proficiency, including MS Outlook and Teams; SAP experience is a plus but not required.
• Strong attention to detail and reliable follow-through on open requests.
• Comfortable working in a fast-paced environment with shifting priorities.
• Flexible and dependable, particularly around scheduled on-call and after-hours coverage.
• Ability to occasionally lift up to 50 lbs and perform light physical tasks such as standing, bending, and reaching.

City Personnel offers extended interview hours from 7 am-7 pm upon request.