VP Asset Management and Recovery Strategy

The VP Asset Management & Recovery Strategy is responsible for shaping and executing the overall vision for collections and recovery across the credit union's multi‑billion‑dollar loan portfolio. This role will design and implement a future‑state model that leverages automation, advanced analytics, and staff optimization to maximize efficiency, improve cure rates, reduce charge‑offs, and enhance member financial wellness. The role requires a balance of strategic foresight, operational excellence, regulatory compliance, and strong leadership to ensure the collections and recovery function is positioned for sustainable growth.

• Provide leadership to the asset management team to ensure a trained, motivated, and professional staff capable of providing services in a timely and accurate manner and ensuring strong engagement of the overall team. Interview, recommend for hire, schedule, assign work to, counsel, establish performance expectations, and recommend the necessary discipline and/or discharge of subordinate staff members, while maintaining required personnel documentation.
• Develop and execute a comprehensive collections and recovery strategy aligned with organizational goals.
• Redesign job roles, workflows, and member touchpoints to maximize efficiency and effectiveness.
• Partner with IT and vendors to expand automation, self‑service tools, and analytics.
• Implement risk segmentation strategies to ensure proper prioritization of accounts.
• Monitor KPIs (delinquency rates, cure rates, roll rates, charge‑offs, recovery yield) and adjust resources accordingly.
• Oversee vendor management for repossessions, legal firms, debt buyers, and technology partners.
• Integrate financial wellness, hardship programs, and education into the collections strategy to align with credit union mission.
• Promote a culture of empathy, compliance, and accountability in member interactions.
• Ensure all policies, procedures and practices comply with federal and state regulations (FDCPA, FCRA, UDAAP, NCUA).
• Review policies, procedures, and training programs regularly for accuracy and effectiveness.
• Provide regular reports to executive leadership and Board on collections performance and portfolio risk.
• Work in partnership with the VP of Asset Management.
• Perform all other duties as assigned by the SVP, Chief Lending Officer.

BA/BS degree in a business‑related or similar field.

• 7‑10 years of progressive leadership experience in collections, loan servicing, or recovery within a financial institution required.
• Strong track record in process redesign, automation adoption, and portfolio performance improvement required.
• Must have a deep understanding of regulatory requirements impacting collections and recovery.
• Excellent organizational, analytical and problem‑solving skills required.
• Must have the ability to conduct presentations and training programs.
• Must have the ability to handle multiple projects/priorities simultaneously with an effective outcome.
• Must have the ability to deal with highly confidential information.
• Must possess strong service orientation skills in alignment with the credit union's mission and core values.
• Excellent verbal, written, telephone and interpersonal communication skills required.
• PC proficient, including Microsoft Office (Word, Excel, PowerPoint, Outlook) and the Internet required.
• Ability to function in a commercial office environment and utilize standard office equipment including but not limited to: fax, copier, telephone, etc. Ability to lift a minimum of 25lbs. (e.g., file boxes)
• Must be able to travel on behalf of credit union business periodically.

People helping people is what makes Navigant Credit Union truly special. Our mission is to improve the financial well‑being of the families, businesses, and communities we serve, and have been since our founding in 1915.

At $4 billion in assets, Navigant Credit Union is the largest credit union in Rhode Island and third largest in New England. Our success is founded upon our community‑based values and our belief in putting people first. These are just a few of the reasons why Navigant Credit Union has…