AVP, Credit Card Portfolio Manager In-Person Position/No
Job in
Smithfield, Providence County, Rhode Island, 02917, USA
Listing for:
Navigant Credit Union
Full Time
position
Listed on 2026-07-06
Job specializations:
-
Finance & Banking
Risk Manager/Analyst, Regulatory Compliance Specialist
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly
USD
80000.00
100000.00
YEAR
Job Description & How to Apply Below
Position: AVP, Credit Card Portfolio Manager - (In-Person Position / No Relocation)
About the Role
The AVP Credit Card Portfolio Manager will be responsible for overseeing the management of both the consumer and business credit card portfolios. This role involves participating in the strategic planning process, assisting with product development, policies and procedures development, and ensuring compliance with regulatory requirements. The manager also oversees and executes credit card management projects, utilizing data analytics to drive strategic decision-making and optimize performance.
What
You Will Do
Ensure a trained, motivated, and professional staff capable of providing members efficient and effective business customer services. Interview, schedule, train, assign work; establish performance expectations and monitor results.Recommend subordinates' discipline and/or discharge while maintaining required personnel documentation. Coach and counsel staff as necessary, providing guidance and support to achieve business growth, customer satisfaction, and profitability.Execute on strategies to grow both consumer and business credit card portfolios.Monitor and report on the performance of credit card products, providing insights and recommendations for improvement.Spearhead initiatives to attract new credit card customers by analyzing acquisition metrics such as the number of new credit card accounts opened, cost per acquisition, and approval rate of credit card applications. Work with Marketing to design and execute targeted marketing campaigns to optimize these metrics.Monitor and enhance customer engagement by overseeing activation and usage of credit cards, tracking metrics like activation rate of new cards, average transaction value, number of transactions per account, and overall spend volume. Provide recommendations to increase card usage and customer engagement through effective communication and promotional activities.Partner with Marketing to develop and implement comprehensive promotional campaigns to enhance customer engagement and loyalty.Serve as a subject matter expert and represent and advocate for business needs, ensuring project deliverables align with technical requirements, company policies, and legal standards while providing expert guidance to project teams.Manage the product lifecycle, including product development, pricing, and promotions.Analyze market trends and competitor offerings to identify opportunities for growth.Ensure compliance with all regulatory requirements and internal policies.Collaborate with credit card product managers, marketing, sales, customer service teams, and IT support staff to enhance product offerings and customer experience.Operate within approval limits for Lending Authority & Risk Limits for Consumer loans.Perform additional duties as assigned by the VP, Consumer & Indirect Lending.Qualifications Education
Bachelor's Degree in a business or closely related field required. Equivalent combination of education and experience may be substituted for a degree.
Experience / Skills / Knowledge
Minimum of 3 years of experience in credit card management or a related field required, preferably in a credit union or financial institution.Experience with digital and mobile banking platforms required.Knowledge of consumer lending practices and principles required.Must have the ability to lead cross‑functional teams.Must possess strong service orientation skills in alignment with the credit union's mission and core values.Must have the ability to work in a fast‑paced and dynamic environment.Demonstrated knowledge of laws and regulations impacting the consumer and business credit card functions required.Excellent organizational, analytical and problem‑solving skills required.Must have the ability to conduct presentations and training programs.Must have the ability to handle multiple projects/priorities simultaneously with an effective outcome.Must have the ability to deal with highly confidential information.Excellent verbal, written, telephone and interpersonal communication skills required.Must be PC proficient, including Microsoft Office (Word, Excel, PowerPoint, Outlook) and the Internet.Ability to function in a commercial office environment and utilize standard office equipment, including but not limited to fax, copier, telephone, etc. Some travel required. Ability to lift a minimum of 25 lbs. (e.g., file boxes).Benefits
We offer tremendous opportunities for professional development, career advancement, and a best‑in‑class benefits package including robust medical and dental plans, vision benefits, 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and more.
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