Application Technical Specialist

Job Description

Job Description

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title:
Application Technical Specialist I

Location:
Smithfield, RI

Duration: 6 Months

Pay Rate: $17/hr.

Shift: Mon-Fri 8-hour shift that could fluctuate to accommodate day/night projects and different time zone

Job Description:

Position Summary:

This is a temporary contractor role supporting a technology rollout call center environment. The position involves handling inbound and outbound calls from field technicians, vendors, and contractors implementing hardware and technology upgrades, providing first-level troubleshooting support, updating tracking systems, and assisting with multiple concurrent rollout projects while following established implementation protocols.

Duties:

• Handle inbound and outbound calls from field technicians, vendors, and contractors supporting technology and hardware rollouts.
• Provide first-level technical troubleshooting and guidance during store technology implementations and upgrades.
• Support multiple rollout projects simultaneously while adhering to project timelines and protocols.
• Update tracking tools and validate system information during and after call handling.
• Communicate project updates and resolutions via email and Excel when not on active calls.
• Follow the provided training materials, handbooks, and standard operating procedures.
• Adjust work schedules as needed to support evening, night, or multi–time zone project deployments.

Required experience:

• Minimum of 1 year of relevant work experience in a call center, technical support, help desk, or similar environment.
• Experience handling inbound and outbound calls in a fast-paced support setting.
• Basic troubleshooting and problem-solving experience related to technology or hardware issues.
• Proficiency in Microsoft Outlook, Word, and Excel for documentation and communication.
• Strong verbal and written communication skills with the ability to interact professionally with technicians and vendors.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.