Director, University Business Systems

The Director of University Business Systems provides strategic leadership for the University’s administrative technology program, ensuring that core systems effectively support institutional operations, decision making, and service delivery. Reporting to the Vice President for Strategy and Partnerships, this role guides how administrative systems evolve and work together, with a particular focus on improving efficiency, consistency, and user experience. Oversees the daytoday management of the team that maintains and sustains the University’s mission critical business systems, ensuring stable, secure, and continuous operations through proactive support, maintenance, and system enhancements.

This role is responsible for the institution’s ERP system (Banner) and the integration to 3rd party applications as well as guiding the responsible integration of artificial intelligence and automation into administrative systems to modernize business processes and improve services for students, faculty, and staff. The Director ensures that technology initiatives are well governed, data informed, and aligned with institutional priorities, while maintaining appropriate controls for security, privacy, and ethical use of information.

While this role is primarily responsible for strategic guidance and governance, the Director may also contribute handson technical expertise on select initiatives, such as complex integrations, process automation, or pilot projects involving emerging technologies, including artificial intelligence. This is an on-site position.

Bryant is recognized as a top 1 percent national leader in student education outcomes and ROI and regularly receives high rankings from U.S. News and World Report, QS Stars, Money, Bloomberg Business week, Wall Street Journal, and College Factual. Bryant’s strategic plan, Vision 2030, redefines higher education through a commitment to providing students with a transformational learning experience. Vision 2030 accelerates advancements in academic innovation, experiential learning, vibrant student life, Division I athletics, and a connected community that fosters belonging and success.

• Provide overall direction and governance for the University’s administrative systems program, ensuring technology initiatives align with institutional goals and operational needs.
• Partner with institutional leaders to identify opportunities where technology and automation can simplify processes, reduce manual work, and improve service delivery.

• Directs daily operational activities to ensure University business systems remain available, reliable, and responsive to institutional needs.
• Ensures continuity of system operations by monitoring performance, managing incident response, and coordinating timely issue resolution to minimize operational disruptions.

• Guide how administrative systems work together and share information, ensuring data moves reliably and securely across the University’s ERP (Banner), CRM, reporting, and other business platforms.
• Establish clear standards and expectations for how systems connect and exchange data, supporting longterm sustainability and reducing risk as systems change or evolve.
• Provide handson technical guidance for high impact or complex initiatives as needed, including prototyping solutions, advising on system design, or supporting critical integrations, while maintaining overall responsibility for program direction and outcomes.

• Lead the strategic use of artificial intelligence and automation within administrative systems to improve efficiency, consistency, and responsiveness.
• Ensure AI-enabled solutions are implemented thoughtfully, using trusted data sources and well defined processes, and are aligned with institutional values and regulatory expectations.

• Provide oversight of the University’s administrative data and reporting environment to support accurate, timely, and meaningful information for decision making.
• Promote a culture of data informed decision making by ensuring system outputs are…