IT Help Desk Specialist

Title:
Application Technical Specialist

Pay Rate: $17.00/hr

Location:
Smithfield, RI (Hybrid)

Schedule:
Mon – Fri, 8-hour shift between 8:00AM – 8:00PM EST

Training

Schedule:

First Week;
Mon – Fri, 8-hour shift between 8:00AM – 8:00PM EST

The Application Technical Specialist will support multiple technical rollout projects simultaneously; project timelines may run into evenings, nights, and across different time zones; candidates MUST be willing to move around shift times as required by project needs. The Application Technical Specialist will operate in 8-hour shifts; advanced notice will be given if a shift change is required.

Application Technical Specialist will be provided all required training and a handbook for each project, as well as necessary application/systems access. Introductory training occurs on the first week of the assignment, and is fully in-office over an 8-hour shift between an 8AM to 8PM EST window.

• A minimum of 1 year of work experience
• Basic,strong troubleshooting skills, coupled with computer diagnostic and problem-solving skills
• Clear, accurate, and tactful communication skills, both verbal and written
• Working knowledge of MS Word, Excel, and Access
• Previous experience with IT Ticketing Support Systems (e.g., Service Now) preferred
• Previous experience with onsite computer hardware deployments/instillations highly preferred
• An understanding of intermediate/expert technical terminology preferred
• Ability to work independently and occasionally lead/supervise within a group technical installation preferred
• A minimum of a High School Diploma or GED required; higher education or additional technical training is a plus

Military veterans will be considered, even without specific IT experience

Note:
This is a W2 contract role; C2C & 3rd Party Candidates will NOT be considered