Technical Support Representative

A-Line Staffing is now hiring Technical Support Call Center Representative in Smithfield, RI
. The Technical Support Call Center Representative would be working for a Fortune 500 company and has career growth potential. This would be full time / 40+ hours per week.

• The pay for this position is $17.00 per hour
• Benefits are available to full-time employees after 90 days of employment
• A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates

• This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs
• The required availability for this position is Monday–Friday, flexible 8-hour shifts that may change to support day/night projects and multiple time zones. Paid training is onsite and scheduled between 8:00 AM – 8:00 PM.

• Provide first-level troubleshooting support to field technicians, vendors, and contractors completing in-store technology installations and upgrades
• Answer inbound calls through a queue and place outbound calls as needed
• Document calls, update tracking applications, and complete system validations
• Send project updates through email and Excel when not actively on calls
• Support multiple technology rollout projects simultaneously
• Ensure project implementation protocols are followed during live deployments

• Minimum 1 year of relevant work experience required
• Clear verbal and written communication skills
• Basic troubleshooting and problem-solving skills
• Ability to manage multiple projects and shifting priorities
• Schedule flexibility to support projects in different time zones and occasional evening/night work
• High School Diploma or GED
• Attendance is mandatory for the first 90 days

• Working knowledge of Microsoft Outlook, Word, and Excel
• IT hardware installation experience preferred, but not required
• Prior experience in technical support, help desk, or technology deployment environments preferred