Technical Support Representative

Position: Technical Support Representative ($17.00/hr) - 169044
A-Line Staffing is now hiring Technical Support Call Center Representative in Smithfield, RI . The Technical Support Call Center Representative would be working for a Fortune 500 company and has career growth potential. This would be full time / 40+ hours per week. If you are interested in this Technical Support Call Center Representative position, please contact Lindsay at  or  Technical Support Call Center Representative Compensation The pay for this position is $17.00 per hou Benefits are available to full-time employees after 90 days of employment A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates Technical Support Call Center Representative Highlights This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs T he required availability for this position is Monday–Friday, flexible 8-hour shifts that may change to support day/night projects and multiple time zones.

Paid training is onsite and scheduled between 8:00 AM – 8:00 PM. Technical Support Call Center Representative Responsibilities Provide first-level troubleshooting support to field technicians, vendors, and contractors completing in-store technology installations and upgrades Answer inbound calls through a queue and place outbound calls as needed Document calls, update tracking applications, and complete system validations Send project updates through email and Excel when not actively on calls Support multiple technology rollout projects simultaneously Ensure project implementation protocols are followed during live deployments Technical Support Call Center Representative Requirements Minimum 1 year of relevant work experience required Clear verbal and written communication skills Basic troubleshooting and problem-solving skills Ability to manage multiple projects and shifting priorities Schedule flexibility to support projects in different time zones and occasional evening/night work High School Diploma or GED Attendance is mandatory for the first 90 days Technical Support Call Center Representative

Preferred Qualifications Working knowledge of Microsoft Outlook, Word, and Excel IT hardware installation experience preferred, but not required Prior experience in technical support, help desk, or technology deployment environments preferred If you think this Technical Support Call Center Representative position is a good fit for you, please reach out to me - feel free to call, e-mail, or apply to this posting!