Application Technical Specialist , RI, Smithfield

Position: Application Technical Specialist I Jobs in USA, RI, Smithfield | Rose International Job
Required Education

High School Diploma or equivalent

Required Qualifications / Skills / Experience

Minimum 1 year of relevant work experience

Strong verbal and written communication skills

Basic troubleshooting and problem-solving skills

Ability to support multiple projects simultaneously

Ability to accurately document issues, updates, and resolutions

Strong attention to detail and organizational skills

Ability to work independently and follow implementation procedures

Working knowledge of Microsoft Outlook, Word, and Excel

Preferred Qualifications / Skills / Experience

IT hardware installation experience

Technology rollout or deployment experience

Help Desk or Service Desk experience

Application Technical Specialist Overview

The Application Technical Specialist supports large-scale technology rollout projects by serving as the first point of technical support for field technicians, contractors, and vendors implementing hardware and technology solutions at store locations

This role operates within a technology-focused call center environment and supports multiple concurrent deployment projects involving technology upgrades, installations, and hardware implementations

Responsibilities include handling inbound and outbound support calls, troubleshooting implementation issues, validating system updates, documenting project activities, and ensuring deployment procedures are followed

The ideal candidate possesses strong communication skills, technical aptitude, troubleshooting ability, and the flexibility to support projects across multiple time zones and implementation schedules

This is a fast-paced operational support role that requires multitasking, attention to detail, and the ability to work effectively with field teams during critical technology deployments

Job Duties

Provide first-level technical support to field technicians, contractors, and vendors during technology rollouts

Troubleshoot hardware installation and implementation-related issues

Handle inbound and outbound calls within a queue-based support environment

Support multiple technology implementation projects simultaneously

Update tracking applications and document project activities

Validate implementation activities and system updates

Communicate project status and issue resolution through email and reporting tools

Escalate technical issues as needed following established procedures

Ensure implementation protocols and deployment standards are followed

Coordinate with field teams and project stakeholders to support successful technology deployments

Specific Details to Call Attention To

This is NOT a traditional customer service call center role

This job is for a Sunday - Thursday work week from 6:00PM - 2:30AM each day

Supports technicians, contractors, and vendors implementing technology in stores

Evening/night shift availability is required

Candidates must be comfortable supporting multiple projects simultaneously

Strong troubleshooting and communication skills are critical

IT hardware installation experience is preferred but not required

Must be comfortable working in a fast-paced technology deployment environment

Temporary contractor position

• ** Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• ** Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**

Benefits:

For information and details on employment benefits offered with this position, please visit

here
. Should you have any questions/concerns, please contact our HR Department via our secure
website

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website

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Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise,

please contact our HR Department

Rose International has an official agreement (), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).