Desktop Support Technician

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This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$20.00/hr - $24.00/hr

Must Haves

• 1+ years of experience as a tier 2 Desktop Support Technician or equivalent PC/Mac exposure
• Experience or knowledge of imaging, upgrading, troubleshooting Windows 10 and Mac
• Experience or knowledge of user builds (data backups, imaging, configurations, application deployments, etc.)
• Strong technical aptitude and work ethic

Plusses

• Strong knowledge of MS Office Product Suite including 2013, and Windows 10 Operating System support and troubleshooting
• MAC experience
• Shipping and Receiving (hardware) experience (creating labels from ticketing systems)
• Experience with ticketing systems (Service Now Preferred)
• Experience with break fix and troubleshooting for desktops, printers, and VPN/connectivity

Job Description

Our client is a leading health solutions organization with over 300,000 dedicated employees nationwide. The Desktop Support Technician will provide project based support to all corporate end users across the enterprise. Project based responsibilities include imaging, hardware/software upgrades, user builds in Active Directory, data transfers and machine configurations. This is a great opportunity for a junior to mid-level candidate looking to get into a large corporate environment.

We are seeking individuals with great communication skills who are eager and hungry to grow with a rapidly growing team. The ideal candidate will have strong verbal/written communication, problem solving and organizational skills to support an environment driven by customer service and team work and the ability to build productive relationships with peers. This individual will sit onsite 5x/week.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401K retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

• Seniority level
  
  Entry level

• Employment type
  
  Full-time

• Job function
  
  Information Technology

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Medical insurance

Vision insurance

401(k)

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