Spare Parts Specialist

Our client, a manufacturer of specialized industrial equipment based in the Northern RI area, is hiring a Spare Parts Specialist to join their service team. This is a great fit for someone who's detail-oriented, comfortable managing multiple requests at once, and looking for a stable,
direct-hire role with a well-established company.

$50,000-$52,000 per year with benefits and bonus potential

This role manages the full lifecycle of parts and retrofit orders — from processing requests to coordinating repairs, returns, and shipments. You'll work closely with both customers and the corporate office to keep orders moving and issues resolved quickly. It also includes a rotating on-call component, so flexibility and reliability matter as much as attention to detail.

• Process parts and retrofit orders received by email or phone, and track outstanding offers and orders through to completion.
• Coordinate repairs and returns, ensuring accurate documentation and consistent follow-up with customers and internal teams.
• Communicate directly with customers and the corporate office to resolve parts-related questions and requests.
• Pick, pack, and arrange shipments via UPS, Fed Ex, and other carriers as needed.
• Provide on-call support for emergency parts requests, including one evening per week and a rotating weekend hotline (roughly once every five weeks).

• Basic computer proficiency, including MS Outlook and Teams; SAP experience is a plus but not required.
• Strong attention to detail and reliable follow-through on open requests.
• Comfortable working in a fast-paced environment with shifting priorities.
• Flexible and dependable, particularly around scheduled on-call and after-hours coverage.
• Ability to occasionally lift to 50 lbs and perform light physical tasks such as standing, bending, and reaching.