Enrollment CRM Specialist

Reports To Associate Director of Enrollment Marketing & Analytics

The Enrollment CRM Specialist for Graduate & Professional Education is responsible for the day-to-day administration, configuration, optimization, and support of the department’s enrollment and workflow systems, including Slate by Technolutions and  This position supports the translation of business needs into functional system solutions; configures and supports workflows, reports, integrations, automations, and communication processes; and provides troubleshooting, documentation, user support, and quality assurance.

The role strengthens data integrity, improves operational efficiency, and provides accurate reporting to support enrollment operations and decision-making.

Working under the Associate Director of Enrollment Marketing & Analytics, the Enrollment CRM Specialist collaborates with enrollment leadership, admissions, marketing, professional education, institutional research, and information technology to ensure systems effectively support recruitment, enrollment, and related student-lifetime processes. The position also helps implement AI-enabled tools and automated processes that reduce manual work, improve data quality, and advance continuous systems improvement.
Please note that this is an in-person role (at most hybrid). Bryant University is located in Smithfield, RI.

Bryant is recognized as a top 1 percent national leader in student education outcomes and ROI and regularly receives high rankings from U.S. News and World Report, QS Stars, Money, Bloomberg Business week, Wall Street Journal, and College Factual. Bryant’s strategic plan, Vision 2030, redefines higher education through a commitment to providing students with a transformational learning experience.
Vision 2030 accelerates advancements in academic innovation, experiential learning, vibrant student life, Division I athletics, and a connected community that fosters belonging and success.

• Manage the day-to-day administration of Slate and , including system configuration, routine maintenance, permissions, troubleshooting, and ongoing enhancements.
• Configure and maintain forms, queries, business rules, workflows, automations, integrations, and communication processes supporting graduate admissions, professional education enrollment, and related department operations.
• Support the implementation of functional system solutions and workflow enhancements in collaboration with enrollment leadership and departmental stakeholders.
• Coordinate the testing, quality assurance, documentation, and deployment of new features, updates, integrations, and workflow changes.
• Develop and maintain training materials, user guides, and technical documentation, and provide support to system users.
• Identify opportunities to use AI-enabled tools, automation, and system integrations to streamline workflows and reduce manual work.

• Ensure the accuracy, consistency, and integrity of enrollment systems data through validation, deduplication, standardization, and routine quality-control practices.
• Regularly audit data, workflows, communications, and integrations to identify and correct errors, redundancies, or gaps.
• Document system configurations, business rules, workflows, integrations, and data definitions to support continuity and knowledge sharing.
• Monitor data exchanges between Slate, Banner, and other institutional systems in partnership with Information Services, while supporting applicable privacy, security, and institutional requirements.

• Build, maintain, and enhance dashboards, queries, datasets, and reports used by enrollment leadership for analysis, forecasting, and decision-making.
• Deliver…