Patient Experience Coordinator

Patient Experience Coordinator page is loaded## Patient Experience Coordinator locations:
Riverside Smithfield Hospital - Smithfield, VAtime type:
Full time posted on:
Posted Yesterday job requisition :
Smithfield, Virginia Opening in early 2026, Riverside Smithfield Hospital will bring high-quality healthcare closer to home for Isle of Wight County residents.  Located on a beautifully landscaped 27-acre medical campus at
** 19339 Benn’s Grant Boulevard in Smithfield**, the new hospital will provide modern facilities and comprehensive medical services to meet the growing needs of the community.

The
** 200,000-square-foot, three-story facility
** will offer a range of essential healthcare services including an Emergency Department, Diagnostic Imaging Services, 38 Medical/Surgical beds, 12 Intensive Care Unit (ICU) beds and 4 Operating Rooms.  Join our team and be a part of an exciting opportunity to shape the future of healthcare in Smithfield, delivering compassionate, patient-centered care in a state-of-the-art environment.

We anticipate start dates to begin Fall, 2025.
** Overview
* * Responsible to develop and oversee all aspects of patient experience and related programs, training and initiatives. Reviews and communicates HCAHPS metrics. Serves as a leadership resource to develop, implement, promote and evaluate all patient experience activities. Implements 1:1, group and staff training off hours and weekends as needed. Coordinates patient and family meetings. Presents patient experience at meetings and works with marketing and community outreach events.

** What you will do
*** Partners with Leadership to determine goals and priorities and is responsible for the execution of Leadership's vision for ensuring continued improvement for the patient care experience.
* Coaches, counsels leaders, managers and staff regarding the patient experience. Provides orientation and training, and implements new training resources, curriculum, and programs for skill development.
* Responds to patient concerns and collaborates with managers, directors, and leadership to assure patient satisfaction.
* Mediates between physicians, patients, and family members to maintain a high level of communication to assure customer and staff satisfaction.
* Ensures compliance with regulatory agencies as it relates to grievances.
* Develops and executes initiatives for improved patient experience.
** Qualifications*
* ** Education
* ** High School Diploma or GED, (Required)
* Bachelors Degree, Business Administration or related field (Preferred)
** Experience
* ** 3-4 years Customer service experience (Required)
** Licenses and Certifications
*** Patient Experience Certification (Preferred)
To learn more about being a team member with Riverside Health System visit us at .If loving your work is important to you, consider a career  joining our team, you can make a difference in people's lives. Our mission is to care for others as we would care for those we love. We extend that sense of caring to every patient, resident and customer, as well as to each member of our team.

We offer care at all stages of life, in hundreds of locations, giving you room to grow your career, along with great benefits and perks.
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