Hotel Front Office Manager

Position: Hotel Front Office Manager - Hourly
Shamin Hotels | Hampton Inn & Suites Smithfield

TITLE:

FRONT OFFICE MANAGEROrganizational StructureDEPARTMENT:
Operations STATUS:
Full-time / Hourly / Non-Exempt (overtime eligible)
PAY: $17.00 – $18.00 per hour

REPORTS TO:

General Manager / Assistant General ManagerSUBORDINATES:
Guest Service Agents, Night Auditor

Job Summary Lead the front office at Hampton Inn & Suites Smithfield and make sure every guest gets a high level of service from arrival to departure. You'll oversee the front desk, reservations, guest service, and night audit, anticipate guest flow, and plan ahead for arrivals, departures, and parking. You'll also be responsible for sellout efficiency, guest satisfaction (SALT), and ancillary revenue.

Essential Job Functions Supervises front desk staff, including hiring, performance evaluations, training, and development

Maintains Hampton brand and Shamin guest service standards

Achieves budgeted revenues and expenses for the front office

Manages reservations to maximize occupancy and ADR through suggestive selling

Maintains procedures for credit control, cash handling, and financial transactions

Maintains procedures for guest security and emergency response

Handles guest complaints and ensures corrective action is taken

Schedules staff according to labor standards and forecasted occupancy

Ensures staff cross-sell other Shamin Hotels properties

Recognizes team members who use their empowerment to exceed guest expectations

Manages in compliance with company policies and local, state, and federal laws Performs other related duties as required

Top Requirements Team Up, Own It and Passionately Serve!

Team Up:
Be Golden, Collaborate and Help Others Succeed.

Own It:
Be a Role Model, Embrace Responsibility and Keep Learning.

Passionately Serve:
Be Positive, Care Deeply and Create Memories.

Recognize your co-workers with a Shout Out when they Team Up, Own It or Passionately Serve.

Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.

Qualification Summary High school diploma or GED required

Bachelor's degree and/or extensive hotel or related experience required3 years of hotel brand experience preferred;
Hilton systems (OnQ) knowledge a plus Ability to work with financial data and basic math Basic computer skills:
Outlook, Word, Excel Flexible availability, including weekends and holidays

Perks

Bonus program | 401(k) Matching | Paid Time Off | Hotel Discounts | Life Insurance | Disability Insurance | Dental Benefits Apply:  Hotels is an Equal Opportunity Employer.