Senior IT Endpoint Analyst

Join Smithfield

When you join Smithfield, you become part of something special – a company that's sustainably feeding people around the world, producing good food the right way with respect for our people, animals, communities and planet. With opportunities across locations and functions, a culture grounded in our Core Four values - gratitude, communication, respect and accountability - and a strong commitment to learning, collaboration, and innovation, Smithfield offers challenging and rewarding careers where you can grow, contribute and make a real impact.

The position summary states the general nature and purpose of the job. Overall accountabilities are defined in this section.

As a Senior IT Endpoint Analyst, you will lead the implementation, support, and continual improvement of the organization's endpoint infrastructure, including desktops, laptops, mobile devices and peripheral equipment. You will play a key role in delivering high-quality endpoint solutions—ensuring security, performance, and user satisfaction. This role serves as a bridge between technical teams and end users, with a focus on lifecycle planning, issue resolution, capacity management, and consultation.

You will also serve as a mentor to team members and lead initiatives in collaboration with the Endpoint Engineering team to drive standardization and innovation.

The below statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. May perform other duties as assigned.

• Endpoint Strategy & Delivery:
  Translate business needs into technical requirements for endpoint engineering projects, cost-saving initiatives, and system enhancements, ensuring alignment with enterprise objectives.

• Deployment & Implementation:
  Lead or participate in testing, deployment, and implementation of new endpoint solutions, ensuring minimal business disruption and adherence to IT standards.

• Innovation & Continuous Improvement:
  Identify and recommend innovative uses of existing endpoint and productivity technologies to automate processes, reduce manual effort, and maximize ROI.

• Asset Lifecycle Management:
  Manage the lifecycle of endpoint hardware and software, including deployment, configuration, and maintenance of desktops, laptops, mobile devices, and accessories, while ensuring all asset additions, updates, and retirements are accurately tracked in the CMDB to support lifecycle visibility and compliance

• Collaboration & Support:
  Collaborate with Architecture, Infrastructure, Applications and Security teams to prepare associates for new technology deployments and ensure consistent compliance with security protocols.

• Escalation & Troubleshooting:
  Serve as a point of escalation for complex endpoint issues from the Service Desk; perform root cause analysis and implement solutions to prevent recurrence.

• Training & Field Support:
  Provide on-site or virtual assistance with deployments, troubleshooting, and associate training; ensure adoption of endpoint solutions across locations.

• Standardization & Automation:
  Simplify, standardize, and automate endpoint management processes to improve efficiency and scalability across the enterprise.

• Technology Awareness:
  Stay current on endpoint technology trends, tools, and methodologies to anticipate business needs and recommend emerging solutions.

• Governance & Compliance:
  Abide by all company policies, safety regulations, and procedures while supporting Smithfield's programs, goals, and initiatives.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.

• Education & Experience:
  
  Bachelor's Degree from an accredited four-year college or university and 5+ years of relevant experience, or an equivalent combination of education and experience, required.

• Technical Expertise:
  Broad experience administering and supporting Windows, Apple, and Android devices, including desktops, laptops, virtual desktops, tablets, and mobile devices.

• Software & Tools Knowledge:
  Familiarity with Microsoft Office 365, Adobe, Java, and system administration tools.

• Endpoint & System Proficiency:
  Experience with endpoint technologies, security updates, driver configurations, and system patching on PCs.

• Remote Support
  
  Experience:
  
  Hands-on use of remote administration and screen sharing solutions for troubleshooting and user support.

• System & Security Knowledge:
  Strong understanding of Windows security updates, driver and system patching, and PC hardware/software configuration and troubleshooting to ensure performance, reliability, and compliance.

• Analytical & Problem-Solving
  
  Skills:
  
  Self-directed…