Supervisor; South Church St

Job Description

• Conduct "Pre-planned" coaching and mentoring of GMs, AMs and crew.
• Plan on-the-job coaching objectives before each store visit using the store planning tool.
• Provide suggestive on-the-job coaching of key operations and management skills to GMs, AMs and crew.
• Conduct annual performance appraisals.
• Provide positive, constructive and actionable feedback.
• Provide professional development and career-track mentoring to GMs and AMs.

• Reinforce execution of key company policies and standards.
• Identify and diagnose the most important operational gaps in under‑performing stores.
• Develop formal action plans to resolve gaps.
• Coordinate field support resources (Field Trainer, Human Resources, Operations Evaluator) where required.

• Review key financial variables as part of store visit pre‑planning.
• Analyze and track key financial and operational data to derive meaningful business insights.
• Develop short executive presentations (e.g., MS Excel/PowerPoint) to communicate key trends and results.
• Present financial and operational weekly updates during Market Leader and area GM meetings.
• Ensure stores meet the operating plan through P/L reviews and quarterly business reviews.

• Coordinate with the Market Leader and field support to develop market business plans.
• Drive the development and execution of local store marketing.
• Coordinate field support resources (Market Specialists) to execute LSM initiatives.
• Empower GMs to take a leadership role in executing LSM initiatives such as building relationships in schools and the community.
• Coordinate with the Market Leader to identify and pursue new AWUS growth opportunities.

• Bachelor's Degree preferred.
• Minimum 3 years of multi‑unit experience in the restaurant or retail industry.
• Experienced in ensuring operational effectiveness for multi‑unit organizations.