Supervisor; South Church St

Supervisor (06036) – 1933 South Church St.

• Full-time
• Job Category:
  Store Assistant Manager

• Conduct 'Pre-planned' Coaching and Mentoring of GMs, AMs and crew.
• Plan on-job coaching objectives before each store visit using store planning tool.
• Provide 'suggestive' on-job coaching of key operations and management skills to GMs, AMs and crew.
• Conduct Annual Performance Appraisals.
• Provide 'positive, constructive, and actionable' feedback.
• Provide professional development and career track mentoring to GMs and AMs.
• Achieve Operational Excellence in all stores using structured approach.
• Reinforce execution of key company policies and standards.
• Identify and diagnose most important ongoing operational gaps in under-performing stores.
• Develop formal action plans to resolve gaps.
• Coordinate field support resources (Field Trainer, Human Resources, Operations Evaluator) where required.
• Financial oversight and review meetings: review key financial variables as part of store visit pre-planning; analyze and track key financial/operational data to derive meaningful business insights; develop short executive presentations to communicate key trends and results; present financial/operational weekly updates during Market Leader and area GM meetings; ensure stores are meeting operating plan through P/L reviews and quarterly business reviews.
• Take leadership role in Market Development activities to drive AWUS growth: coordinate with Market Leader and field support to develop market business plans; drive the development and execution of Local Store Marketing; coordinate field support resources (Market Specialists) to execute LSM initiatives; empower GMs to take leadership role in executing LSM (e.g., develop relationships in schools, community, etc.); coordinate with Market Leader to identify and pursue new AWUS growth opportunities.

• Bachelor's Degree preferred.
• Minimum 3 years multi-unit experience in restaurant/retail industry.
• Experienced in ensuring operational effectiveness for multi-unit organization.