Associate Patient Care Coordinator

At Optum, you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career, and will empower you to live your best life at work and erience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country.

Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while  
** Caring. Connecting. Growing together.*
* ** Smithtown Primary*
* ** Care,
** part of Optum, has an immediate opening for a friendly, patient focused and detail-oriented  
** Associate Patient Care Coordinator
** to join our team. The  
** Associate Patient Care Coordinator
** is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

*
* Schedule:

** This position follows a 37.5-hour work week, Monday through Saturday.

+ Monday - Friday: 8:30 AM to 5:00 PM

+ Saturday: 8:30 AM to 12:30 PM

You will have one weekday off, which will be determined by the hiring manager upon hire

*
* Location:

** 50 Route 11 Suite 208, Smithtown, New York 11787

*
* Primary Responsibilities:

*
* + Greet patients and conduct check-in / check-out process:
Collect or verify demographic information, including key demographic fields

+ Load or update insurance information as needed

+ Verify eligibility and authorization and flag appointment accordingly

+ Scan insurance card(s)

+ Collect co-payments and outstanding balances

+ Post payments received in practice management system and provide system-generated receipts

+ Ability to float to other practices if needed

+ Schedule appointments using approved scheduling guidelines

+ Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians

+ Monitor daily reminder call logs; conduct outreach to patients requiring appointments; contact patients who, "no show," for follow up appointments for chronic conditions or preventive care

+ Monitor administrative tasks in the EHR and respond timely

+ Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits

+ Close payment batch(es) at the end of each shift, assemble, and balance batch(es) according to Optum cash control procedures

+ Assist coworkers as needed to ensure smooth office operation and delivery of excellent service through teamwork

+ Demonstrate respect for patients and Optum staff by presenting a friendly, courteous manner always and maintaining patient confidentiality

+ Ability to be cross trained as a medical assistant (limited clinical interaction)

+ Assist coworkers as needed to ensure smooth office operation and delivery of excellent service through teamwork

+ Perform other duties as assigned

** What are the reasons to consider working for United Health Group?  Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:*
* + Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

+ Medical Plan options along with participation in a Health Spending Account or a Health Saving account

+ Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

+ 401(k) Savings Plan, Employee Stock Purchase Plan

+

Education Reimbursement

+ Employee Discounts

+ Employee Assistance Program

+ Employee Referral Bonus Program

+ Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

+ More information can be downloaded at: (Use the "Apply for this Job" box below)./uhgbenefits

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

*
* Required Qualifications:

*
* + High School Diploma/GED (or higher)

+ 1+ years of computer proficiency experience in Microsoft Office

+ 1+ years of customer service or healthcare related experience

+ Ability to work a 37.5-hour work week, Monday through Saturday

+ Monday-Friday: 8:30 AM to 5:00 PM

+ Saturday: 8:30 AM to 12:30 PM

+ Ability to be cross trained as a medical assistant

*
* Preferred Qualifications:

*
* + 1+ years of experience working in medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records

+ Experience working with an electronic health record (EPIC)

+ Knowledge of medical terminology

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* Soft Skills:

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* +…