Branch Manager II - Smithville

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Full Time Smithville, MO, US

2 days ago Requisition

Salary: $63,975.00 Annually

At Mid-Continent Public Library, we:

Imagine. We inspire innovation through curiosity and exploration.

Try new things. We empower what works and learn from the rest.

Lead the way. We connect people to information, ideas, and inspiration.

Welcome all. We embrace new perspectives and listen with humility.

Everything we do, we do together.

Schedule:
This position will require one evening per week and one weekend in four as part of a full-time, overtime-exempt schedule.

Position Overview

The Branch Manager II is responsible for modeling excellent customer service to all staff and customers. As part of the collaborative leadership team of the Library, the Branch Manager II interprets and implements the direction of the Library to assigned staff members in the areas of supervision, Board policy, procedures, programs, and collection maintenance. The Branch Manager II is responsible for clearing barriers to excellent customer service for staff and keeping abreast of current library trends and services.

Specifically, a Branch Manager II supervises a large branch or 2-3 small branches.

Essential Functions

• Manages branch staff of 15-35 employees
• Plans and manages the work of all branch employees
• Effectively communicates information in a timely manner
• Creates training for branch staff
• Collaborates with branch staff to create plans for programming and outreach annually
• Evaluates individual and team performance
• Oversees annual branch staffing budget
• Leads the hiring process up to 5-10 new hires annually
• Works directly with the human resources department on the hiring process.
• Interviews, selects and documents hiring process
• Coordinates onboarding for new hires
• Manages facility of under 25,000 square feet
• First point of contact for vendors, contractors, facilities department and IT.
• Daily walkthroughs to ensure safety for staff and customers
• Trains staff on safety plans
• After hours contact for building issues
• Responsible for supplies budget of the branch
• Curates’ collection and merchandising
• Deselects and trains staff on deselecting library materials
• Plans and update collection layout plan for branch in partnership with Associate Director for Public Service
• Trains staff in efficient merchandising practices to engage customers
• Regularly works directly with customers on the customer service floor to keep up skills and observe staff interactions. This duty includes being a role model and ability to train staff on exceptional customer service in areas of technology, reader's services, and account transactions.

Education and Experience

• Master’s degree in Library Science from an ALA-accredited program Required
  • Candidates may be eligible if they are within 1 year of completing this degree.
• 3 years of Supervisory Experience Preferred
• 3 years Library Experience Preferred

Knowledge, Skills, and Abilities

All successful leaders at MCPL should demonstrate:

• Advanced verbal, written, and discreet communication skills with management, coworkers, and the public in a clear, timely, and proactive manner.
• Ability to collaborate with Library leadership to effectively develop, adhere to, and work within the constructs of the library’s budget.
• Advanced ability to maintain effective and collaborative working relationships with multiple stakeholders.
• Reliable, punctual, and flexible with scheduling.
• Sufficient understanding of the MCPL value of intellectual freedom in order to uphold those values while performing their job duties.
• Advanced knowledge of a public library's mission and purpose, ability to…