Customer Service Representative

Customer Service Representative# Customer Service Representative Willow Grace Veterinary Hospital Smyrna - Smyrna, DE 19977## Overview Position Type Full Time Job Shift Day## Description## Client Service Representative (CSR)
** Willow Grace Veterinary Hospital
** At
** Willow Grace Veterinary Hospital**, compassion, empathy, and grace guide every interaction we have—with our patients, our clients, and one another. We are seeking a
** Client Service Representative
** who will serve as the welcoming face and voice of our hospital and who understands that exceptional client care is just as important as exceptional medical care.### Position Summary The Client Service Representative is often the
** first and last point of contact
** for our clients and plays a critical role in shaping their experience. This position requires warmth, professionalism, emotional intelligence, and the ability to support clients with kindness and clarity—especially during stressful or emotional moments.## Qualifications###
** Requirements (Required)**
* ** Prior client service experience required** (veterinary or medical setting preferred)
* ** Weekend availability is required
*** Strong communication and interpersonal skills
* Ability to remain calm, compassionate, and professional in emotionally charged situations
* Comfort working in a fast-paced, team-oriented environment
* Commitment to treating every client and patient with respect and empathy###
** Key Responsibilities
*** Greet clients and patients warmly in person and over the phone
* Serve as a compassionate liaison between clients and the medical team
* Schedule appointments and manage check-ins and check-outs
* Accurately enter and maintain client and patient information
* Collect payments and explain invoices clearly and respectfully
* Answer questions with empathy, professionalism, and attention to detail
* Support clients during difficult or sensitive situations with grace and understanding
* Maintain a clean, organized, and welcoming front-desk environment
* Uphold hospital policies, confidentiality standards, and ethical practices###
** What We’re Looking For
*** A kind, dependable professional who truly enjoys helping people
* Someone who leads with
** empathy, patience, and grace
*** Excellent listening and problem-solving skills
* Strong organizational abilities and attention to detail
* A team player who contributes positively to a respectful workplace culture###
** Why Willow Grace?
*** A values-driven hospital where compassion comes first
* A supportive, respectful, and collaborative team
* The opportunity to make a meaningful difference for pets and the people who love them
* A culture built on empathy, grace, and mutual respect

If you believe client service is about connection, understanding, and heart—and you want to be the welcoming face of a compassionate veterinary hospital—we would love to meet you.
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