Guest Services, Customer Service​/HelpDesk

Guest Services

Join our team at Evergreen Post Acute Rehab in Smyrna, Delaware

As a Guest Services team member, you will provide the initial introduction to our facility, creating a positive and welcoming experience for residents, visitors, and callers. If you possess exceptional customer service skills, a pleasant telephone voice, great people skills, and the ability to multitask while maintaining a calm and patient disposition, we encourage you to apply.

• Cordially and professionally greet and direct residents, visitors, callers, and employees
• Become acquainted with staff members and their functions to properly route calls
• Complete various administrative projects as directed by your supervisor
• Possess appropriate computer skills to effectively accomplish required tasks
• Cooperate with other departments to facilitate communications and notification of immediate needs
• Ability to follow procedures for medical emergencies and urgent situations

Additionally, you will:

• Generate and distribute forms
• Accurately perform all mail room functions for staff and residents
• Attend various meetings and functions as required
• Perform other duties as needed by Admissions and Administrator

• Exceptional customer services/sales experience
• Minimum requirement of a high school diploma

• Maintain confidentiality/HIPPA at all times as it relates to resident information and business
• Practice good judgment at all times
  
  Dependable and reliable
• Maintain proper dress code in uniform

• Dental, vision, 401K, PTO, opportunity for advancement, and much more.

If you're looking for a rewarding and challenging role that makes a difference in the lives of others, apply now to join our team as a Guest Services representative at Evergreen Post Acute Rehab in Smyrna, Delaware.