Social Service Technician

Make a Difference with DHSS

Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self‑sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.

As a Social Service Technician, you'll be the direct first point‑of‑contact, fulfilling the needs of all that comes into the facility and educating on the needs‑based benefits offered by DSS. You'll work the receptionist desk where you will greet all those walking in, manage all correspondences, and handle appointments for DSS staff. At times, you'll redirect clients to appropriate outside resources for services not provided by DSS.

Other duties include monitoring general log sheets and scanning/filing documents into DSS's document imaging system. Your role ensures clients receive expedient and efficient service to fulfill their needs.

• Distributes program benefits/resources to eligible clients.
• Distributes forms, brochures, fact sheets and other related information.
• Completes or assists clients in completing preliminary information and reviews forms for completeness.
• Provides routine information regarding programs.
• Writes and mails letters, keeps records, submits required reports, completes or types routine forms or letters, addresses.
• Gathers routine information according to a standard format for use in determining eligibility of benefits.
• Conducts follow‑up activities on clients as assigned.
• Refers clients/cases to appropriate agency for additional resources.
• May prepare and submit source documents on case/client activity for data entry in accordance with established policies and procedures and may input data into an automated client information system.
• Receives and records applicant, recipient or vendor complaints concerning reception area problems, solves routine problems, or refers to appropriate worker.
• Arranges or reminds clients of interviews or related appointments, follows up to determine client's reason if appointment is not kept, and reschedules if necessary and may visit clients and/or ensure clients receive adequate transportation.

• Six months experience in document processing which includes reviewing and evaluating records for completeness and conformity with laws, rules, regulations, standards, policies and procedures, resolving deficiencies, interpreting information, and tracking and monitoring activities.
• Six months experience in record keeping.
• Knowledge of health or human services support such as interviewing clients and assessing personal, health, social or financial needs in accordance with program requirements or coordinating with community resources to obtain client services.
• Knowledge of using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.

Applicants must be legally authorized to work in the United States. The State of Delaware participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. DHSS does not provide employment‑based sponsorship. All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment.

Sessions are held at designated locations in Kent or New Castle County. This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicable terms and conditions of employment, in accordance with Title 29, Chapter 59 and Title 19, Chapter 13 and 16. This position is covered by a collective bargaining agreement based on its individual terms.

To learn more about the comprehensive benefit package please visit our website at (Use the "Apply for this Job" box below)./

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate…