Telecommunications​/Network Technician III

Introduction

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The incumbent supports the Department of Health and Social services in the Kent and New Castle Counties. The incumbent performs complex technical support and systems administration in the field for mid-range and/or complex local area networks, and/or wide area networks. The incumbent provides telecommunications technical support including Desktop, Voice and Application support and is on the On-Call rotation team. The incumbent is responsible for network design/implementation and works with application manager in support of their overall mission.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

TELECOMMUNICATIONS/NETWORK TECHNICIAN

• Configures, installs, tests, troubleshoots, repairs and monitors operation of LAN hardware/software including desktop computers, data/voice/video communication systems, including peripheral devices, wiring and cabling to ensure connectivity and functionality.
• Identifies and resolves network and telecommunication system malfunctions including connectivity and functionality for mainframe and remote access and other connections/interfaces; start/restart network after disruptions or failures using computer diagnostic tools and software; run system backups; resolves desktop computer problems.
• Provides customer service through central service desk/help desk function to resolve or ensure resolution of problem diagnosis/assessment and repairs. Maintains database of user problems and resolution.
• Performs routine network systems administration to include, but not limited to: addition/deletion of users and hardware/software, defining access rights, implementing and ensuring compliance with security procedures and policies, purchasing hardware/software through state contracts, planning and implementing desktop computer migration and maintaining inventory control systems. Advises and trains users on the operation and capabilities of hardware and application software.
• Plans, schedules, installs and tests software updates and hardware upgrades; conducts needs analysis of equipment, software, network security, budget, disaster recovery concerns, training and equipment resources to plan and recommend network changes in ways that meet program goals.
• Coordinates network expansion with agency technical staff, consultants, contractual vendors or Department of Technology and Information (DTI).

Note:

This classification can support only the large scale, most complex data networks and some of the agencies employing mid-range data networks.

JOB REQUIREMENTS for Telecommunications/Network Technician III

• Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
• At least two years experience administering computer data networks including troubleshooting, diagnosing and resolving computer data networks problems.
• At least two years experience installing, testing, and configuring computer data networks including the associated wiring, and network dependent devices and infrastructure components.
• Knowledge of computer data network design or redesign.

Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.

Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources.

DHSS does not provide employment-based sponsorship.

To learn more about the comprehensive benefit package please visit our website at /

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