Sr. Desktop Support Specialist; hybrid
Job in
Smyrna, Kent County, Delaware, 19977, USA
Listed on 2026-06-16
Listing for:
Onward Search
Full Time
position Listed on 2026-06-16
Job specializations:
-
IT/Tech
IT Support, Desktop Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
The Sr. Desktop Support Specialist is responsible for delivering end-user technical support
, resolving desktop, hardware, software, and network issues
, and ensuring the reliability and performance of the overall desktop computing environment
. This role focuses on maintaining operational efficiency through effective troubleshooting, system maintenance, and service delivery aligned to SLAs
.
Type:
Hybrid, Contra
ct
Schedule:
Regular day hours/shi
ft Duration: 6 mont
hsPay: $50 - $58/hr, paid weekly, benefits eligible
Responsibilities and Qualifications- Strong expertise in desktop operating systems
, hardware
, software
, and peripherals - Working knowledge of networking protocols such as TCP/IP, DNS, DHCP, and VPN
- Experience using desktop management tools
, remote support tools
, and ticketing systems - Proven problem-solving skills with the ability to quickly diagnose and resolve technical issues
- High level of attention to detail and commitment to quality support delivery
- Familiarity with ITIL best practices (preferred)
- Bachelor’s degree in Information Technology, Computer Science
, or related field (preferred) - 2+ years of experience in desktop support or technical support roles
- Relevant technical certifications are a plus
- Provide technical support to end-users, resolving hardware, software, and network-related issues
- Install, configure, and maintain desktop systems, applications, and peripherals
- Manage and respond to support tickets and incidents in accordance with defined service level agreements (SLAs)
- Perform software installations, updates, and patch management on desktop environments
- Maintain accurate documentation of incidents, service requests, and resolutions within ticketing systems
- Ensure compliance with organizational policies
, security standards
, and regulatory requirements related to desktop support activities
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