Warranty Administrator

Description

We are looking for a detail-oriented Warranty Administrator to own the warranty claims process from start to finish. In this role, you will be the connection between our service department and the manufacturer — ensuring that every eligible repair is documented accurately, submitted on time, and paid in full. If you are organized, deadline-driven, and comfortable navigating OEM systems, this is a great opportunity to grow with a strong dealership team.

• Review and process warranty repair orders to ensure claims meet OEM documentation and compliance requirements before submission
• Submit warranty claims accurately and on time through manufacturer portals and DMS platforms
• Monitor open and pending claims, following up with the manufacturer to resolve rejections, short pays, and chargebacks
• Work closely with service advisors and technicians to ensure repair orders are written with sufficient detail to support warranty claims
• Reconcile warranty receivables and communicate aging claims to service management
• Stay current on manufacturer warranty policies, bulletins, and procedural updates and communicate relevant changes to the service team
• Maintain organized records of all submitted claims, approvals, rejections, and supporting documentation

• Prior experience as a warranty administrator at a dealership
• Familiarity with OEM warranty portals and claim submission processes (GM Experience Highly Preferred)
• Proficiency with a dealership management system such as CDK
• Strong attention to detail and ability to manage multiple open claims simultaneously
• Effective written and verbal communication skills for working with service staff and manufacturer representatives