Customer Service Representative

## Customer Service Representative Apply locations:
Smyrna, GAtime type:
Full time posted on:
Posted 6 Days Agojob requisition :
JR108006###
** Position Overview
** The Customer Service Representative (CSR) is a key member of the hospital team, responsible for creating a welcoming and supportive environment for clients and their pets. In a general practice setting, the CSR manages a high volume of routine appointments, preventive care visits, and client communications while maintaining accuracy, efficiency, and empathy.###
** Key Responsibilities
*** Deliver a warm, professional, and empathetic client experience at every interaction
* Answer phones promptly and effectively, addressing questions, concerns, and requests
* Schedule appointments, procedures, and follow-ups with attention to clinic flow and patient needs
* Greet clients and patients, ensuring accurate check-in and check-out processes
* Educate clients on preventive care, wellness plans, and hospital services
* Process invoices, payments, and financial transactions accurately
* Maintain complete and accurate client and patient records in practice management systems
* Coordinate communication between veterinarians, technicians, and clients
* Support the care team by managing workflow and client expectations during busy periods
* Handle sensitive or emotional situations with compassion and professionalism
* Uphold Ameri Vet’s standards of service, teamwork, and integrity###
** Qualifications
* ** High school diploma or equivalent required
* 1+ year of veterinary customer service experience
* Strong communication and interpersonal skills
* Ability to multitask and stay organized in a fast-paced environment
* Basic computer proficiency (experience with veterinary software a plus)
* Comfort working around animals of all sizes and temperaments###
** Work Environment & Schedule
*** General practice veterinary hospital setting
* Fast-paced environment with a focus on wellness and preventive care
* Requires standing, walking, and interacting with animals
* Full-time schedule, including some evenings and weekends as needed

At Ameri Vet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team:
* Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
* Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
* Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
* Generous paid time off and holidays, because your personal time matters.
* A supportive, collaborative environment where everyone feels a sense of belonging.

Please note:

Any Benefits listed above apply to full-time employees.

At Ameri Vet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.

At Ameri Vet we believe thriving teams build thriving communities. You will have the tools, resources and opportunities to grow your career – no matter where you start.
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