Chat Support Agent

Job Details

• Pay Rate: $25.00/hr
• Hybrid role: Mon-Thurs onsite 7am-4pm and Fridays remote after training.
  NOT 100% REMOTE

• Join a leading automotive brand known for its commitment to innovation and customer satisfaction.
• Enjoy a collaborative work environment that values teamwork and communication.
• Benefit from opportunities for professional growth and development within the company.
• Work with cutting‑edge technology and tools to support dealership operations effectively.

• Providing help‑desk assistance and direction on chat to dealership service, parts, and warranty departments, fielding general inquiries regarding vehicle maintenance, service, or repair.
• Documenting all cases with required information, searching databases for similar matches, and closing out completed cases.
• Analyzing decisions from the customer’s viewpoint and recommending actions that align with customer needs and values.

• Provide help‑desk support via chat to dealership service, parts, and warranty departments.
• Document cases, research related issues, and update records.
• Analyze customer issues and recommend solutions.
• Deliver service aligned with brand values and profitability goals.
• Provide feedback from dealership technicians to internal teams.
• Collaborate across departments to meet reporting requirements.
• Utilize service manuals, Tech Line cases, ASIST, and internal knowledge systems.
• Support LenZ platform activities, including onboarding dealers and resolving issues.
• Create PowerPoint presentations, Excel reports, and Salesforce dashboards.
• Conduct outbound calls to dealerships for technical support.
• Initiate remote Tech Link sessions for dealership assistance.
• Prepare materials and schedule logistics for training and special events.
• Develop Tech Alerts to share knowledge and improve technician awareness.
• Perform additional duties as needed to support the team and business objectives.

• Entry‑level role requiring maximum 1‑3 years experience of customer service or chat support experience.
• Previous automotive service or parts experience.
• Typing speed of at least 40
  
  WPM.
• Basic Microsoft Office skills (Outlook, Word, Excel, PowerPoint).
• Willingness to learn new systems (e.g., CONSULT, Webex, ASIST, Electronic Parts Catalog, NNAnet).
• Strong written communication and multitasking abilities.
• Ability to work onsite in Smyrna, TN.

• Experience with CRM or ticketing systems.
• Strong problem‑solving skills.

• High school diploma required.
• Associate (AA) degree preferred.
• Equivalent related coursework, training, or certifications may be considered.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work‑related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short‑term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.

In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status. Kelly participates in E‑Verify.