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Customer Experience & Retention Specialist
Job in
Smyrna, Cobb County, Georgia, 30081, USA
Listed on 2026-07-15
Listing for:
Lithia & Driveway
Full Time
position Listed on 2026-07-15
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Wade Ford in Smyrna, GA seeks a customer relations-focused team member to manage and improve the customer experience at the dealership. You will train staff on approved processes, gather customer data for ongoing retention, and stay informed about pricing, events, and promotions.
You will use computer and phone skills to drive appointments and sales, follow up with customers, resolve concerns, and support the GSM/LSMS Coordinator in delivering top-tier service.
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