Dental Office Assistant - Business Assistant

Business Assistant

Village Crest Family Dental is looking for a Business Assistant to join our team.

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front‑office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO
• Front‑loaded education and training, providing you the opportunity to develop to your full potential
• Opportunity to be part of a secure company with more than 20 years of industry‑leading experience, providing a stable career with unlimited growth potential
• Access to on‑demand Daily Pay

• Experience working in a fast‑paced and customer‑centric environment
• Excellent communication and organizational skills
• The position will have access to the minimum PHI necessary for performing job‑related functions; regular HIPAA training, aligned with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.

• 1+ year of experience in a dental or medical setting
• 1+ year of experience with insurance billing and accounts receivable
• Experience with Dentrix or other dental software

• Ability to perform essential duties satisfactorily with or without reasonable accommodation; reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in‑person) periodically throughout the year
• As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. Not applicable in the state of FL & TN.

We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.