Lead Guest Relations - Smyrna

• Location 1265 West Spring St,Suite C,Smyrna, GA, 30080,United States
• Job Category Hair Salon, Front Desk, Guest Relations
• Employee Type Full-Time Non-Exempt

Smyrna, GA
Full-Time or Part-Time
Bob Steele Salon – A So Chic Salon Brand

Bob Steele Salon is seeking a warm, polished, and professional Lead Front Desk Associate to join our Guest Relations team. As the team lead, you’ll be a hands-on part of the front desk team while helping set the standard for exceptional guest service.

You’ll create a welcoming first impression and ensure every client feels cared for, comfortable, and confident from check-in to checkout. You’ll also work closely with the Salon Manager on inventory, scheduling, client relations, and day-to-day salon operations.

• Lead by example while actively working alongside the Guest Relations team
• Ensure all front desk responsibilities are handled accurately, efficiently, and professionally
• Create a warm, inviting experience for every guest
• Welcome guests, check them in and out, and assist with appointment needs
• Answer phones, assist with scheduling, and support the call center as needed
• Assist the Salon Manager with inventory, sales tracking, scheduling, and other salon-related responsibilities
• Conduct tours for first-time visitors and introduce them to our services and amenities
• Support service providers by pre-booking appointments and recommending appropriate follow-up services
• Handle client questions and concerns with empathy, professionalism, and good judgment
• Learn our product lines, including Pureology and Oribe
  , and confidently make product recommendations
• Help train and support Guest Relations team members and reinforce front desk standards
• Maintain a polished, organized, and welcoming front desk environment
• Arrive 30 minutes before opening to complete daily setup

The right person for this role is warm, friendly, confident, and professional
. You genuinely enjoy interacting with people and understand that great guest service is about more than simply completing a transaction.

You’ll be a great fit if you are:

• Naturally warm and welcoming
• Polished, professional, and fashion-forward in appearance
• An excellent communicator who can connect easily with a wide variety of people
• Organized, dependable, and detail-oriented
• Comfortable taking initiative and solving problems
• Able to remember client names and build genuine rapport
• Calm and professional when things get busy or challenging
• Comfortable giving direction while also being willing to jump in and do the work yourself
• A positive team player with a “Yes” attitude
• Mature and professional when handling conflict or client concerns

We love personality, humor, and having fun—but drama, gossip, negativity, and unnecessary conflict aren't a fit for our team. We’re looking for someone who brings positive energy, treats others with respect, and makes the people around them better.

• Minimum 18 years of age
• Authorized to work in the United States
• Previous salon, hospitality, retail, or customer service experience preferred
• Ability to work the schedule required for the position, including arriving 30 minutes before opening

• 401(k) with company match
• Complimentary hair services
• Employee discounts on all retail products
• Health, dental, and vision insurance (for full-time employees)
• Employer-paid life insurance ($15K policy for full time employees)
• Exposure to top-tier brands:
  Aveda, Pureology, Oribe & more

Bob Steele Salon is part of So Chic Salon Brands, Inc., known for our friendly, professional, and team-focused culture. We’re committed to continued education, personal growth, and delivering a luxury-level guest experience. Our stylists follow a clear career path—from recent graduates to Elite and Luxe professionals—ensuring growth at every stage.