IT Support Supervisor

Overview

Curant Health is searching for an IT Operations Manager to join its team in Atlanta, GA. This position is responsible for leading the day-to-day operations of the IT support function, ensuring reliable, secure, and high-quality technology services for employees and enterprise systems. This role bridges frontline technical support and IT leadership by coaching technicians, improving processes, and ensuring operational excellence across the organization.

• Lead and supervise IT support staff (Help Desk / Desktop Support), providing coaching, mentorship, and performance guidance.
• Schedule, prioritize, and assign support tickets to ensure service level agreements (SLAs) are consistently met or exceeded.
• Monitor ticket queues, escalations, response times, and resolution metrics to drive service excellence.
• Foster a customer-service-first support culture across the organization.
• Serve as the escalation point for complex hardware, software, network, and system issues.
• Troubleshoot and resolve advanced technical problems and coordinate with infrastructure, security, and application teams as needed.
• Support employee technology needs including provisioning, installation, configuration, operation, and maintenance of hardware and software systems.
• Perform daily system monitoring to verify the integrity and availability of servers, systems, and key processes.
• Review system and application logs to identify performance issues and potential risks.
• Guide infrastructure implementations and upgrades with minimal supervision.
• Develop and maintain IT support procedures and knowledge base documentation.
• Identify recurring issues and implement preventative solutions.
• Track and report key service metrics including response time, resolution time, and customer satisfaction.
• Recommend tools, automation, and workflow improvements to enhance operational efficiency.
• Oversee employee onboarding and offboarding IT processes.
• Manage inventory of IT assets including laptops, peripherals, and software licenses.
• Ensure compliance with IT policies, security standards, and best practices.
• Communicate outages, changes, and resolutions to employees and leadership.
• Partner with business units to understand technology needs and service expectations.
• Support IT leadership in planning and budgeting for support services.
• Follow Curant Health policies regarding internal controls, ethics, and compliance.

• Associate or Bachelor’s degree in Information Technology or related field (or equivalent experience).
• 3–6 years of professional IT support experience.
• 1–3 years of leadership or supervisory experience.
• Strong working knowledge of:
  • Windows operating environments
  • Microsoft 365
  • Active Directory and user account management
  • Endpoint management and basic networking
  • Experience with ticketing systems (e.g., Zendesk).
• Proven ability to meet or exceed customer service SLAs.
• Strong troubleshooting, organizational, and communication skills.
• Ability to work independently with a high level of initiative and accountability.

• We offer competitive pay, paid holidays, comprehensive benefits, paid time off, and a strong work/life balance. In addition, we offer paid parental leave, employee recognition programs, career advancement opportunities, a comprehensive training program to support your professional growth, and employee prescription discounts.
• Our Core Values consist of ICARE — Integrity, Communication, Accountability, Relationships, and Excellence — and we take pride in our team members embodying these values every day. Curant Health is an equal opportunity employer.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.