Repair Administrative Assistant

We exist to put camera gear in the hands of ordinary people to unlock extraordinary potential.

The original camera re-commerce company, KEH has always envisioned a better way to support the passion and profession of photography. Serving the camera community since 1979, KEH has become the largest curated market for field-tested, expert-graded photo and video equipment in the industry.

At KEH Camera, we’re passionate about making photography and videography accessible and sustainable by buying and selling pre-owned camera gear. We are the go-to resource for everyone looking for photo or video gear, offering high-quality KEH Certified equipment at great prices while extending the life of gear for a global community of creatives.

• Be Part of the Fastest Growing Company Driving the Societal Explosion of Images and Video: Join a company that’s not just in the business of gear fueling creativity, empowering photographers and videographers, and shaping the future of images and videos. Whether you have a passion for the craft or the gear or neither, if you have inner passion for something you will find a home here!
• Collaborate with Visionaries: Work alongside a team of passionate, dedicated individuals who live and breathe KEH and all that it stands is about. At KEH, innovation and growth aren’t just goals, they’re part of our DNA. Your ideas and contributions will be valued from day one.
• Make a Real Impact: At KEH, you’re more than just an employee; you’re a key player in an exciting, ever-evolving industry, and a part of a special and rapidly growing company. Your work here directly influences an industry, as well as the lives and joys of countless people, and helps shape the future of the photo and video gear marketplace.
• A Culture of Creativity and Learning: We support your personal and professional growth with continuous learning, training, and career advancement opportunities. Whether you’re a photography enthusiast, a tech expert, or a truly curious person, we’ll help you grow your skills and expertise.

The Administrative Assistant will support the Repair Operations department at KEH by assisting with the coordination of repair workflows, customer service, inventory management, and internal communication. This role is vital to ensuring that repair processes run efficiently, all customer communications are handled professionally, and internal documentation is kept up to date. The successful candidate will be detail-oriented, organized, and comfortable handling multiple tasks in a fast-paced environment.

• In-person role based in Smyrna, GA (Atlanta metro area)

• Oversee repair equipment tracking in  and Gala.
• Coordinate shipments to OEM vendors and manage return approvals.
• Process RMAs for Extend repairs and communicate repair outcomes to customers.

• Respond to customer inquiries via email, phone, and in person, providing repair status and updates.
• Handle warranty repair communications, including re-estimates, exchanges, and refunds.
• Collaborate with sales teams on customer concerns, re-estimates, and repair status.
• Assist with inventory and part availability coordination, and report on customer returns.

• Inspect and log incoming repair gear, ensuring all accessories are included.
• Distribute equipment to technicians for evaluation and repair.

• Update repair status and notify customers and sales teams once repairs are complete.
• Coordinate shipping of completed repairs to customers.

• Support technicians with gear retrieval and ensure proper tracking of repair parts.
• Maintain inventory bins and assist with warehouse organization.

• Ship gear to vendors, manage returns, track parts and repairs.
• Liaise with vendors for re-estimates, parts availability, and ordering.

• Input and track Sony gear in internal systems, provide reports to Sony.
• Manage invoicing and RMA communications for Extend repairs.

• Ensure repair area supplies and tools are stocked.