Technical Analyst

This large retail client in the Atlanta area is seeking a Technical Analyst to work fully onsite providing IT support to end users.

* Description
* What we are looking for...

* Immediate need for a contractor

* 3 months (for now...may go longer depending on how long it takes HR to backfill)

What will they do?

* Supporting IT equipment in mid-size corporate environment

* Desktop/laptop tech support (Mac and PC)

* Windows 11 & MacOS operating systems

* Support mobile devices, printers, scanners, wireless, AV, VPN, etc.

* Maintain repairs, spare parts, and components

* Research and troubleshoot problems

* Maintain system configurations and documentation

* Track and resolve customer incidents and requests through SNOW

* Troubleshoot and resolve hardware and software issues for all corporate devices

* Backup, restoration, and migration of user data

* Printer and peripheral device support

* Inventory management of IT assets including asset auditing

* Ability to research and follow appropriate KB articles

* May provide Executive support

* Various other tasks associated with deskside services

* May need to be available to provide support at other client locations as needed

* Other duties as assigned

Job Requirements
Details:
What do you need to succeed?

* Experience supporting MacOS, Windows OS, MS Office
365, SNOW, AV Conferencing Systems, Printers and PC hardware

* Some knowledge of Active Directory concepts and administration

* Some knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc.)

* Familiar with Imaging corporate devices using tools such as Kace SDA and MS Autopilot

* Able to uphold a positive attitude at all times, even under stressful conditions

* Experience supporting remote facilities and users

* Excellent verbal and written communication skills

* High level of professionalism and strong personal interaction skills

* Ability to perform in-depth research and troubleshooting for complex technical issues

* Ability to prioritize and complete all work tasks with minimal supervision

* Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds

* Ability and willingness to learn new technologies

* Self-motivated / Self-managed

* High School Diploma (required)

* Deskside / Desktop / End User Computer experience, ideally in a corporate environment

* Proven ability to handle challenging, rapid-response user support

* Proven ability to balance, prioritize and organize multiple tasks

* Skills
* Windows 11, macos, hardware troubleshooting, corporate break/fix, servicenow, customer support, a+ certification, dns, dhcp, smtp, Kace SDA, MS Autopilot, ios, android, Bachelor's Degree

* Top Skills Details
* Windows 11,macos,hardware troubleshooting,corporate break/fix,servicenow,customer support

* Additional

Skills & Qualifications
* Desired Characteristics (but not necessary)

* A+ Certification

* 2+ years of experience

* Bachelor's degree in Computer Science, Information Technology, or related technical field experience

* Experience Level
* Entry Level

* Job Type & Location
* This is a Contract position based out of Smyrna, GA.

* Pay and Benefits
* The pay range for this position is $15.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision

* Critical Illness, Accident, and Hospital

* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

* Life Insurance (Voluntary Life & AD&D for the employee and dependents)

* Short and long-term disability

* Health Spending Account (HSA)

* Transportation benefits

* Employee Assistance Program

* Time Off/Leave (PTO, Vacation or Sick Leave)

* Workplace Type
* This is a fully onsite position in Smyrna,GA.

* Final date to receive applications
* This position is anticipated to close on Mar 6, 2026.
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