Salesforce BSA; Lead Process & Stakeholder Focus – Hybrid

Salesforce BSA (Lead Process & Stakeholder Focus) – Hybrid 4802

Location:

Hybrid / Atlanta, GA

This is not a documentation-heavy Business Analyst role and not a ticket-driven Salesforce Admin role.

This is a hands‑on Salesforce + business process leadership role.

You will be expected to:

• Lead business process discovery sessions with stakeholders
• Design and map workflows in real time while in conversation
• Prototype solutions directly in Salesforce (Flows, UI, data model)
• Own business process strategy from day one

If you are not comfortable running live sessions, thinking on your feet, and building while gathering requirements, this role will not be a fit.

Business Process Leadership (Critical)

• Lead whiteboarding sessions with leadership and end users
• Drive business process discovery independently
• Translate ambiguous requests into clear workflows and system designs
• Create user personas, end‑to‑end user journeys, and process maps
• Use tools such as Figma, Lucidchart, Lucidspark, or Miro
• Visually model processes in real time during stakeholder discussions

• Work directly in Salesforce (Dev / Sandbox) to configure and prototype:
• Custom fields and page layouts
• Buttons and quick actions
• Screen flows and record‑triggered flows
• Reports and dashboards
• Handle data operations including exports, bulk updates, and imports (Data Loader, Data Import Wizard)
• Translate business needs into proof‑of‑concept solutions
• Validate requirements inside Salesforce before involving engineering
• Serve as the Salesforce SME for Sales Enablement

• Refine and reshape requirements live during discussions
• Pivot quickly as requirements evolve
• Propose improved solutions on the spot
• Guide stakeholders toward scalable, clean process design

• Facilitate collaboration between business users and engineering (Deloitte)
• Create clear user stories and acceptance criteria
• Ensure engineering receives validated, high‑quality requirements for QA, UAT, and deployment

• Not a documentation‑only BA role
• Not a developer or Apex‑heavy role
• Not a ticket‑based or L1 Salesforce Admin role

Required Experience

• 5–8 years of hands‑on Salesforce experience
• Strong expertise in Flows
• Strong Sales Cloud knowledge (accounts, contacts, leads, relationships)
• 3–5 years in a Business Systems Analyst, BA, or Product‑type role

Proven Ability To

• Lead stakeholder sessions independently
• Drive business process design, not just gather requirements
• Build workflows, personas, and user journeys live
• Prototype solutions directly in Salesforce

This is a day‑one ownership role, not a "grow into it" opportunity.

• Can say "let’s map that out now" and actually do it
• Can model workflows without preparation
• Comfortable leading conversations with senior stakeholders
• Thinks in systems, data models, and user flows

• Salesforce Admins focused on ticket queues with limited stakeholder exposure
• Business Analysts who only document requirements and do not build
• Candidates who struggle to lead discussions live or map workflows in real time

Candidates will be asked to:

• Walk through a business process live
• Design a workflow or user journey in real time
• Explain how they would prototype the solution in Salesforce

If this cannot be demonstrated live, the role will not be the right fit.

This role supports a growing Sales Enablement organization and helps reduce delivery bottlenecks between business and engineering.

This hire will:

• Own business process strategy
• Drive stakeholder alignment
• Improve how Salesforce supports Sales teams

The team currently lacks this capability, making this a high‑impact, high‑visibility role.