IT​/Tech, IT Support, Systems Administrator

EST IT Support Analyst For Content Management

In line with policy, this role is VDI only.
*** will not be providing a laptop or equipment. Remote is fine.

Responsibilities:

• Ensure day-to-day 2nd level support of incident management - queue management, timely resolution of incidents
• Act as subject matter expert and technology expert for the Publishing tool, Docu Bridge by Lorenz; assess release notes with the process owner; upgrade the system; solve related issues.
• Provide support to projects as assigned (e.g.: installation, qualification, release, etc.)
• Provide support to qualification activities as needed (e.g.: write/execute assigned installation / operational qualification scripts)
• Able to work and collaborate with a global team.
• Opportunity to learn new technical skills.

Skills Needed:

• Autonomous, self-motivated, strong customer focus – 'Sense of urgency'
• Strong technical expertise
• A flexible attitude with respect to work assignments and new learning
• System Administrator experience working with both Cloud (Saas) and on-premises applications
• Technologically astute and having experience with REST API and application integration technologies
• Document Management systems, Veeva Vault RIM and Quality or Lorenz Docu Bridge knowledge is a plus.
• Veeva Vault Admin Certified a plus
• Proficient in common database technologies, i.e., Oracle and MSSQL
• Experience in Regulatory, eCTD Submission Publishing (at least 3 years preferred)
• Experience in Computer Systems Validation preferred.
• Experience with Doc Xtools, DXC Toolbox, Please Review and Starting Point a plus
• Openness to take on support of other systems as needed.
• Excellent command of English language (verbal and written);
• Strong communication & collaboration skills (with colleagues, other IT areas, with vendors, etc.)
• Team player
• Focused on quality & eye for detail.

EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."