MEQ Ops Manager

Medical Equipment Operations Manager What You'll Do

As Medical Equipment Operations Manager, you'll lead a growing service line—optimizing staffing and delivery processes, elevating quality, developing talent, and ensuring projects meet client requirements efficiently and consistently.

• Lead resource management for the Medical Equipment Planning service line—forecast staffing needs, balance utilization, and reallocate based on project demand.
• Oversee all active projects to ensure scope, schedule, budget, quality, and client requirements are met within company standards and policies.
• Track adherence to MEQ processes; refine and document delivery workflows and templates to drive consistency and efficiency.
• Develop training for planners and project coordinators; mentor staff on delivery methods, QA/QC, and client service.
• Assign work based on client needs, project type, workload, and staff capabilities; maintain clear communication across the team.
• Ensure compliance with routine administrative policies (timesheets, expense reports, POs); approve timesheets and expenses in line with allocations.
• Own service-line quality; review work products and implement corrective actions and lessons learned.
• Foster an engaged, collaborative culture; resolve disputes across teams and with other departments; drive process improvements to prevent recurrences.
• Recruit, select, and develop colleagues; set goals, conduct performance reviews, and provide salary/bonus recommendations.
• Partner with the CRM to develop and execute marketing plans; support client care activities and new business development.
• Maintain relationships with key clients and ensure high satisfaction; represent SSR in industry organizations to elevate the firm’s reputation.
• Prepare and deliver reports on performance statistics, pipeline, staffing, and utilization; support special projects and related duties.

• Bachelor’s degree AND eight years of applicable experience OR twelve years of direct experience in the healthcare arena and allied services.
• Six years of experience specifically in project management.

• Knowledge of Microsoft Office Suite and web browser applications; familiarity with industry-specific software.
• Understanding of engineering principles/methodologies, resource allocation, and project delivery in AE environments.
• Clear written communication and speech clarity; detail orientation with strong judgment, problem solving, and business acumen.
• Team building, interpersonal, personnel management, leadership, and mentoring skills to develop high‑performing teams.

• 100% Employee-Owned
  —Ownership from day one with immediate ESOP vesting.
• Retirement Savings
  —401(k) with immediate vesting and a generous company match.
• Health & Wellness
  —Medical, dental, and vision coverage, plus company-funded HSA contributions for HDHP plans.
• Company-Paid Protection
  —Life insurance, AD&D, and short and long term disability at no cost to you.
• Work-Life Balance
  —Flexible schedules, paid parental leave, generous PTO, and paid company holidays.
• Career Growth
  —Tuition reimbursement and ongoing professional development support.

SSR is an Equal Opportunity / affirmative action employer. EEO Disabled/Veterans.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.