Business Operations Manager

Location:

Atlanta/Smyrna, Chicago, or Denver
Work arrangement:
Full-time, in-person
Salary: $75,000–$90,000

Psychological Dimensions is seeking a highly capable Business Operations Manager to strengthen the people, systems, and daily execution of a specialized national psychological consulting firm.

This is not a routine office-management position. This is not a routine office-management position. It is a hands‑on leadership role for a disciplined, emotionally intelligent, and systems‑minded operator who can manage people, improve workflows, protect quality, and create reliable infrastructure for continued growth.

The right person will be trusted with meaningful operational responsibility and will have the opportunity to assume progressively broader leadership based on demonstrated performance and organizational needs.

Psychological Dimensions is a nationwide psychological consulting firm specializing in police and public‑safety services. We have physical offices in Atlanta, Chicago, and Denver and provide psychological risk‑management evaluations and consultation to public‑safety agencies and other organizations throughout the country.

Our services include pre‑employment psychological evaluations, fitness‑for‑duty evaluations, wellness programs, promotional and specialty‑assignment evaluations, critical‑incident support, and related consultation.

Our work is high‑trust, confidential, deadline‑sensitive, and operationally complex. Our clients depend on accurate scheduling, responsive communication, careful quality control, sound judgment, and consistent execution.

Reporting to the Director of Operations, the Business Operations Manager will oversee designated administrative staff and the daily workflows supporting our national practice.

This person will translate operational priorities into clear assignments, timelines, safeguards, and measurable results. The manager will identify emerging problems, ensure that important work is carried through to completion, and provide the Director of Operations with timely and candid information about performance, risks, and matters requiring escalation.

The Business Operations Manager will also collaborate with the Managing Partners, clinical leadership, and other department leaders as appropriate.

• Supervise and support designated administrative and operational employees.
• Establish clear expectations, priorities, and standards.
• Conduct regular one‑on‑one meetings and provide timely performance feedback and coaching.
• Support quarterly and annual performance reviews.
• Address performance concerns professionally, directly, and constructively.
• Help employees understand how their work affects clients, colleagues, clinicians, and the larger organization.
• Build a culture of accountability in which concerns are raised early and commitments are reliably completed.

This role requires someone who can build trust while also ensuring that expectations are met.

A major responsibility of this role is overseeing scheduling and daily operational flow across a busy national evaluation practice.

Responsibilities include:

• Monitoring agency demand, clinician capacity, and appointment availability.
• Ensuring appointments are scheduled accurately and deadlines are protected.
• Conducting daily audits and forward‑looking schedule reviews.
• Identifying and escalating potential service problems before they become failures.
• Developing safeguards against double‑booking, missed appointments, last‑minute disruptions, and workflow bottlenecks.
• Coordinating effectively across offices, departments, clinicians, and administrative employees.
• Ensuring that client and candidate…