Buy, Sell, Trade Representative

Location: Smyrna, GA

Job :226

# of Openings:0

We exist to put camera gear in the hands of ordinary people to unlock extraordinary potential.

The original camera re-commerce company, KEH has always envisioned a better way to support the passion and profession of photography. Serving the camera community since 1979, KEH has become the largest curated market for field-tested, expert-graded photo and video equipment in the industry.

At KEH Camera, we’re passionate about making photography and videography accessible and sustainable by buying and selling pre-owned camera gear. We are the go-to resource for everyone looking for photo or video gear, offering high-quality KEH Certified equipment at great prices while extending the life of gear for a global community of creatives.

Why Work at KEH Camera?

• Be Part of the Fastest Growing Company Driving the Societal Explosion of Images and Video: Join a company that’s not just in the business of gear fueling creativity, empowering photographers and videographers, and shaping the future of images and videos. Whether you have a passion for the craft or the gear or neither, if you have inner passion for something you will find a home here!
• Collaborate with Visionaries: Work alongside a team of passionate, dedicated individuals who live and breathe KEH and all that it stands is about. At KEH, innovation and growth aren’t just goals, they’re part of our DNA. Your ideas and contributions will be valued from day one.
• Make a Real Impact: At KEH, you’re more than just an employee; you’re a key player in an exciting, ever-evolving industry, and a part of a special and rapidly growing company. Your work here directly influences an industry, as well as the lives and joys of countless people, and helps shape the future of the photo and video gear marketplace.
• A Culture of Creativity and Learning: We support your personal and professional growth with continuous learning, training, and career advancement opportunities. Whether you’re a photography enthusiast, a tech expert, or a truly curious person, we’ll help you grow your skills and expertise.

As a Buy, Sell, Trade Representative at KEH Camera, you’ll play a vital role in connecting customers with the gear they need—whether they’re buying, selling, or trading. Your mission: guide customers through their gear journey by helping them find the perfect equipment, sell their pre-owned items, and trade for the latest tools. You’ll create lasting connections, solve challenges, and build relationships that fuel creativity, inspire confidence, and encourage brand loyalty.

• Ensure customer satisfaction aligns with KEH’s Brand values while maintaining a positive, empathetic, and knowledgeable attitude towards customers
• Maintain working relationships with existing clients to ensure exceptional service and identification of potential new sales opportunities as well as reach out to customers when requested items become available
• Help customers with buying, selling and trading gear via phone calls and emails
• Make gear suggestions and resolutions based on conversation with your customer
• Troubleshoot customer issues
• Follow-up on outstanding issues and requests
• Respond to customer emails and voicemails in a timely manner while maintaining service levels
• Manage orders on hold and take necessary steps to remove or delete orders
• Maintain a positive, empathetic, and knowledgeable attitude towards customers
• Achieve or exceed sales goals and SLAs
• Adhere to KEH’s policies and procedures

• Experience:
  
  3–5 years in phone sales or a customer-facing sales role.
• Strong Communication
  
  Skills:
  
  Exceptional listening, verbal, and written communication abilities. Excellent written and verbal communication skills to respond to emails, voicemails, and inquiries professionally and effectively.
• Technical Interest: A passion for photography gear or a willingness to learn.
• Education:
  
  High school diploma or GED required; college degree preferred but not required.
• Customer-Focused Mindset:
  Proven ability to provide exceptional service that aligns with brand values while maintaining a positive, empathetic, and knowledgeable demeanor. You must…