Community Liaison

Job Summary

The Business Development Community Liaison implements the philosophy, policy, procedures, systems, and strategic goals set forth by the senior management team while maximizing referral potentials from assigned accounts and developing new business to achieve the goals and objectives of the business development systems.

• Exemplifies our 5 Star Service to clients, team members, referents, and families.
• Collaborates with local and national leadership team members to identify and cultivate strong community partnerships, elevating the facility’s presence in the local market.
• Develops a designated number of qualified business development contacts per week to achieve the overall business development goals and objectives.
• Targets follow‑up meetings with all key referral sources to ensure internal and external obstacles to growth and retention are identified, minimized, and/or eliminated.
• Schedules and conducts tours with referral sources, clients, and families.
• Communicates various levels of care to potential clients, families, and referral sources.
• Develops an account management list to maintain current account information and updates it as required.
• Actively participates with established community relationships in problem solving and works with facility staff to assure issues are resolved during a patient’s stay and upon discharge.
• Resolves challenges posed by clients and families ambivalent about committing to necessary and beneficial treatment options.
• Empathically but prescriptively leads callers to the next step of deciding on admission.
• Determines the clinical and financial viability of potential admissions.
• Offers high customer service and communication to referral sources, clients, and families.
• Partners with admissions decision‑makers and stakeholders, including clients, family members, professional referral sources, facility administration, clinical leadership, admitting physicians, and utilization review coordinators.

Education
: A Bachelor’s Degree in a behavioral health area, marketing, business administration, or a related field is preferred, or an equivalent combination of education and experience.

Experience
:
Minimum of two (2) years experience in health care business development/marketing environment with measurable business development results and knowledge of psychiatric and chemical dependency treatment principles preferred.

Must have a valid driver's license.

Full‑Time, exempt role. Expected compensation range is between $50,000 and $67,000. Compensation will be based on experience and skill level.

• 401(k) + matching
• Health insurance
• 100% company‑paid life insurance coverage up to 2× your annual salary
• Vision insurance
• Dental insurance
• 100% company‑paid long‑term disability insurance
• Paid time off
• Paid holidays
• Cafeteria on site
• Employee engagement events
• Employee assistance program
• Employee recognition program
• Free parking

• Career & training development opportunities
• Dynamic and inclusive work environment
• Engaged management team dedicated to your success
• A guiding mission and set of values that serve as both our north star and yours, anchoring our collective purpose and aspirations

Benefits are subject to change at the discretion of Ridgeview Institute Smyrna.

At Ridgeview Institute Smyrna, we value a diverse, inclusive workforce and provide equal employment opportunities for all applicants and employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.

Accommodations are available for applicants with disabilities.