BDC Agent

Now Hiring:
Business Development Center (BDC) Agent

We are seeking a highly driven, performance-focused BDC Agent who thrives in a fast-paced call center environment and is motivated by measurable results. This role is critical to driving dealership traffic by efficiently converting leads into scheduled appointments while delivering a professional and positive customer experience.

• Manage a high volume of inbound and outbound calls, emails, texts, and internet leads with speed and accuracy
• Engage customers to identify needs, overcome objections, and drive appointment setting with our sales team
• Consistently meet or exceed daily call, contact, and appointment-set benchmarks
• Create urgency and motivation for customers to visit the dealership and speak with a salesperson
• Accurately document all customer interactions and outcomes in the CRM
• Collaborate with sales teams to ensure strong appointment show rates and smooth transitions
• Maintain compliance with scripting, follow‑up cadence, and call quality standards

• Achieve individual and team KPIs, including call volume, contact rate, appointment‑set rate, and show rate
• Demonstrate efficient time management and productivity throughout scheduled shifts
• Adapt quickly to coaching and performance feedback to improve results
• Maintain a professional, customer‑focused approach while driving sales outcomes

• Results‑oriented with a strong sales and performance mindset
• Comfortable working in a metrics‑driven call center environment
• Excellent verbal communication and persuasion skills
• Highly organized, dependable, and goal‑motivated
• Automotive BDC or call center experience preferred, but not required

• Performance‑based compensation with incentive opportunities
• Clear expectations, coaching, and growth pathways
• Collaborative, high‑energy team environment
• A role where your productivity directly impacts dealership success

If you’re motivated by performance, thrive on accountability, and take pride in delivering a strong first impression that drives results, we want to hear from you.

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Apply today and help drive our dealership’s growth.