Dealer Development – Parts and Service Representative

• Generate sales within the distribution channel through direct engagement with dealers
• Develop a strong pipeline of new opportunities
• Strengthen relationships with dealers and end-customers
• Drive brand preference and maximize sales to assigned accounts
• Execute the Parts and Service action plan to grow profitable parts and service sales
• Improve Sandvik brand and product awareness within the assigned region
• Analyze the existing fleet to identify sales opportunities
• Maintain fleet status and machine hours in the system
• Establish relationships with business decision makers and identify business needs
• Consult with dealers about products for Sandvik end users
• Identify and map training and development needs with internal Sandvik personnel
• Follow up on pending parts orders and backorders
• Assist with machine down resolution
• Offer alternative solutions to increase dealer and customer satisfaction
• Record, update, maintain, and close cases and opportunities in Salesforce
• Follow Sandvik standard processes and applicable policies
• Travel throughout the defined sales region and attend internal meetings and training courses
• Promote Sandvik's Environment, Health & Safety culture and report hazards and incidents

• 5+ years of industry related experience in a technical sales position with an OEM or dealer
• Strong communication skills with the ability to connect with management, technical and non-technical people
• Excellent written and verbal communication skills
• Computer skills, including Microsoft Office Suite and Salesforce
• Organized, self-motivated, and enthusiastic problem solver
• Ability to work independently and collaboratively
• Travel up to 50% within sales region or to Sandvik internal meetings and training courses
• Understanding of a distribution business model (preferred)
• In-depth knowledge of heavy equipment maintenance and service planning (preferred)
• Familiarity with selling digital services and telematics solutions (SaaS) (preferred)
• Experience in developing account plans and forecasting (preferred)
• Proficient in identifying, tailoring, and executing value-based sales opportunities (preferred)
• Ideation of new products/solutions for the distribution channel (preferred)
• Legal right to work in the United States on an indefinite basis without employer sponsorship

Demonstrates expertise in technical sales within the distribution channel, focusing on relationship building, sales opportunity identification, and effective communication with diverse stakeholders. Proficient in utilizing Salesforce and Microsoft Office Suite to manage sales processes and enhance customer satisfaction.

• Technical Sales Experience
• Salesforce Proficiency
• Heavy Equipment Maintenance Knowledge
• Value-Based Sales Execution
• Account Planning and Forecasting

• Technical Sales
• Sales Opportunity Identification
• Account Planning
• Sales Forecasting
• Heavy Equipment Maintenance
• Telematics Solutions Selling
• Parts and Service Sales
• Problem Solving
• Sales Process Management
• Distribution Business Model Understanding

• Strong Communication Skills
• Organized
• Self-Motivated
• Collaborative
• Enthusiastic

• OEM
• Dealer Engagement
• Brand Awareness
• Customer Satisfaction
• Environment, Health & Safety

• Salesforce
• Microsoft Office Suite