Charter Services Administrator

Charter Services Administrator

Contour Aviation Headquarters
- Smyrna, TN 37167

Position Type Full Time Job Shift Day Education Level High School

Travel Percentage Negligible Category Admin
- Clerical

Contour is a long-established aviation services company with a diverse range of capabilities. At Contour, our core values guide every action and decision. We are unwavering in our commitment to integrity and safety, which remains at the heart of all our business lines. Our team members exemplify an attitude of excellence, consistently striving to think like a customer. We believe there is strength in unity, and we work together as a team to achieve ambitious goals.

• Provide administrative support to ensure efficient operation of the Charter Sales Department.
• Answer high volume of phone calls, schedule meetings, and support visitors.
• Carry out various administrative duties such as data entry, filing, billing, etc.
• Make travel arrangements for Charter Sales Department such as booking flights, cars, hotels, and/or restaurant reservations.
• Constantly update and maintain an accurate customer preference database.
• Foster and develop relationships with customers & industry personnel to promote goodwill and generate new business.
• Assist with the compilation of metrics.
• Maintain supply inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting order for supplies.
• Ensure all details for upcoming trips are confirmed.
• Flight Follow and make sure necessary parties are informed of all relevant information regarding flights.
• Other duties as assigned by leadership

• Be at least 18 years of age.
• Possess high school diploma or GED equivalent.
• Must have a valid driver's license and good driving record.
• Authorized by law to work in the United States and able to travel in and out of the United States.
• Able to pass a 10-year work history review and submit to criminal background and fingerprint checks.
• Must have experience and be highly proficient in Microsoft Office 365, Excel, Word, Outlook, and related software.
• Must understand, read, and write English.
• Possess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset.
• Possess strong leadership, interpersonal and organizational skills.
• Must have well-developed people skills and ability to work with a variety of personalities.
• Able to coordinate multiple priorities and meet deadlines.
• Able to handle interruptions and a fast-paced environment.
• Maintain strong attention to detail.
• Be self-motivated and able to motivate others.
• Excellent interpersonal and conflict resolutions skills.
• Ability to manage multiple complex projects simultaneously.
• Excellent communication skills both written and verbal delivered with tact and professionalism.
• Ability to work independently and as part of a team.
• Ability to work a flexible schedule which may require nights, weekends, and/or holidays. Normal workday will start at 6:00AM CST.
• Exhibit polite and professional communication via phone, email, and mail.
• Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, state, and federal regulations.