National Account Manager

Job Overview

Prosegur is seeking a dynamic National Account Manager to oversee operations across multiple sites for key national and global clients. This role requires a strategic, self-motivated professional with strong client-facing and internal leadership skills. The National Account Manager reports directly to the Senior Vice President of National Accounts.

• Act as the primary liaison between the client's executives, Prosegur leadership, and field operations, ensuring full compliance with contractual, reporting, and operational requirements.
• Develop and implement client‑specific strategies leveraging hybrid security solutions and technology to enhance service delivery.
• Partner with Prosegur field managers to understand operational needs and align them with client expectations.
• Establish and drive performance standards, ensuring consistent delivery of agreed‑upon service levels across all locations.
• Monitor, analyze, and report key performance indicators (KPIs) to identify opportunities for improvement.
• Maintain proactive client engagement through regular communication and consultation on evolving security needs.
• Utilize Win Team and Power BI to generate actionable business intelligence and operational reports.
• Ensure timely collection of receivables in accordance with client contract terms.
• Uphold Prosegur policies, procedures, and corporate standards at all times.
• Promote a culture of continuous improvement, collaboration, and problem‑solving across teams.
• Maintain confidentiality, prepare timely reports, and perform additional duties as assigned.

• 10+ years of security industry experience strongly preferred.
• Demonstrated ability to build and sustain strong client relationships.
• Proven leadership and interpersonal skills with a strong service orientation.
• Effective P&L management experience with a track record of increasing profitability.
• Strong organizational skills with the ability to manage multiple priorities and complex client requirements.
• Proficiency in Microsoft Office and business intelligence tools (e.g., Power BI).
• Strong decision‑making skills, including the ability to lead through crises and conduct courageous conversations.
• Excellent written and verbal communication skills, with a focus on professionalism and brand representation.
• Entrepreneurial mindset with the ability to thrive in a fast‑paced, team‑oriented environment.

• Client Focus & Relationship Management
• Results Orientation & Accountability
• Financial Acumen & Business Management
• Time Management & Organizational Skills
• Problem‑Solving & Conflict Resolution
• Clear and Decisive Communication
• Leadership & Collaboration

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic. Reasonable accommodations are available upon request.

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