Segment Manager

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We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional food service systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.

The Franke Food service Systems division is a world-leading supplier of kitchen facilities, equipment and supplies solutions. As a full system manufacturer, distributor and program management partner, we supply global chains in the quick-service restaurant, convenience store and supermarket segments, helping to manage unit growth and upgrade their facilities.

The Segment Manager, Strategic New Accounts, is responsible for working directly with customers and sales, and partners closely with product management to identify and launch new products and drive sustainable, profitable growth.

• Work directly with strategic accounts to identify, concept, scope and initiate new product opportunities.
• Gather and document voice of customer, operations and environmental observations, needs and challenges to enable successful new product opportunities with strategic accounts.
• Collaborate with product management and customers to define product requirements, influence concept development, support field tests and commercialization.
• Govern, review, initiate, monitor, and ensure delivery of basic development tasks in close partnership with engineering; track and measure post launch.

• Investigate and resolve customer-reported product issues related to quality, reliability, functionality, installation, and application.
• Coordinate corrective actions with internal stakeholders and communicate resolutions with customers.

• Partner with Sales, Inside Sales, Product Management, and Marketing to support growth initiatives, strategic account plans, and product lifecycle management.
• Represent the company at customer visits, industry events, trade shows, and other business development activities as required.

• Lead customer engagement activities, including meetings, project reviews, and alignment of development priorities.
• Serve as the subject matter expert for Franke products, providing technical and application support to customers and sales teams.
• Field and proactively solve specific customer requests related to Franke products.

• Bachelor’s degree required, preferably in Engineering or
• 5 years of product development/design experience;
• 2 years business development or account management experience;
  Sales engineering experience preferred;
• Experience of working in global environment
• Readiness to business travel within North America (up to 40%)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers.
• Strategic Agility - Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• High Language Skills - Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business…