Scheduling Representative

Job Description

The Representative handles a high volume of inbound and outbound calls, supports customers with professionalism, and schedules appointments accurately and efficiently. This role provides friendly, service-oriented assistance, documents all interactions in CRM systems, and collaborates closely with team members to ensure a smooth and positive customer experience.

The Representative handles a high volume of inbound and outbound calls, supports customers with professionalism, and schedules appointments accurately and efficiently. This role provides friendly, service-oriented assistance, documents all interactions in CRM systems, and collaborates closely with team members to ensure a smooth and positive customer experience.

Monday - Friday 8AM - 5PM

• Handle inbound and outbound calls to assist customers and schedule appointments accurately and efficiently.
• Provide friendly, professional support to every caller while managing a high volume of calls.
• Document customer interactions thoroughly and accurately in CRM and related software systems.
• Assist customers with concerns, follow-ups, and problem resolution in a timely and courteous manner.
• Stay up to date on services to provide accurate, clear information to customers.
• Communicate effectively with team members, dispatch, and leadership to coordinate schedules and resolve issues.
• Apply strong phone etiquette and a professional phone presence in all customer interactions.
• Use computer and CRM systems to manage customer information, appointments, and service records.
• Multitask by handling calls, data entry, and scheduling while maintaining attention to detail.
• Demonstrate service-oriented behavior and a customer-first mindset in all activities.
• Contribute to a team-oriented environment by supporting colleagues and sharing information as needed.

• Comfort using the phone and managing multiple calls in a fast-paced environment.
• Strong verbal communication skills with a positive, professional demeanor.
• Customer service and problem-solving skills, particularly in a call center or phone-based setting.
• Ability to multitask while maintaining strong time management and organizational skills.
• High attention to detail when entering data and scheduling appointments.
• Proficiency with computer systems, CRM software, and basic data entry.
• Ability to learn new systems and technology quickly and adapt to changes.
• Team-oriented mindset with a dependable and collaborative approach.
• Professional phone etiquette and strong communication and phone presence.
• High school diploma or equivalent.
• Comfort making outbound calls as well as handling inbound calls.

• Customer service or call center experience preferred but not required.
• Experience with inbound and outbound customer calls in a service-oriented environment.
• Familiarity with Microsoft Office applications.
• Experience working in a customer service call center environment.
• Strong customer interaction skills with a service-oriented mindset.
• Basic computer skills and willingness to learn new tools and software quickly.

This role is based in an office environment. You will work at a computer using CRM systems, Microsoft Office, and other standard office software while handling inbound and outbound calls. The setting supports a team-oriented culture where collaboration, clear communication, and dependable attendance are important. The position involves consistent phone-based work, data entry, and coordination with other office-based team members.

This is a Contract to Hire position based out of Kodak, TN.

The pay range for this position is $18.00 - $19.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&DD for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in…