Financial Services Representative

Job Overview

World Finance is looking for a Financial Services Representative to guide customers on their financial journey. The role supports the Branch Manager and focuses on lending, customer service, and closing loans.

• Guide customers toward upward credit mobility through sound financial choices.
• Provide top-tier customer service and assist with questions, concerns, and products.
• Process and prepare loan applications and close current renewal loans.
• Take payments, manage daily cash drawer, complete branch bank deposits, and transport money when required.
• Call approved and unmade applications to close loans daily.
• Assist with tax clientele and provide tax services.
• Send accurate credit denial letters within 30 days from application date.
• Pay branch expenses as instructed.
• Maintain strong customer relationships and build community within the branch.

• Basic computer skills.
• Valid driver's license and reliable transportation.
• Self-confidence, organizational skills, compassion, and a team player attitude.
• Willingness to seek quality‑driven solutions, embrace new ideas, and provide excellent customer service.

• Hourly pay: $18–$20.
• Health, dental, vision, and life insurance for full‑time team members after 30 days.
• Paid holidays, vacation time, and a 401(k) plan with company match.
• Opportunities for promotion: 80% of reps promoted to management; 75% of operations executives moved up.
• Paid volunteer hours each year.
• Company support for professional growth.

• Frequently stationary with regular movement; occasional climbing, kneeling, bending, twisting, and reaching.
• Lifts up to 5 lbs.
• Requires regular use of vision, hearing, fine motor skills, and communication.
• Fast‑paced, high‑demand environment with shifting priorities and tight deadlines.
• Occasional local travel; may include extended hours, evenings, or weekends.
• Standard indoor office setting with shared workspace, typical noise, lighting, and temperature.
• Frequent customer and coworker interaction; must communicate clearly and professionally in person, by phone, and electronically.
• Regular, reliable attendance and punctuality are essential.

It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.