Help Desk

Security Systems / IT Help Desk Operator

106 Enon Springs Road East, Smyrna, TN 37167

$20 – $24 an hour – Full-time

• Dental insurance
• Health insurance
• Life insurance
• Paid holidays
• Paid time off
• Vision insurance

We are seeking a dedicated and knowledgeable Help Desk Analyst to join our IT support team. The ideal candidate will be responsible for providing exceptional technical support to end-users and subcontractors, ensuring that CCTV, Access Control, Burg Alarm, and IT infrastructure operates smoothly and efficiently. This role requires a strong understanding of various CCTV, Access Control, Burg Alarm, and IT systems, including VPN, LAN, and firewall configurations, as well as experience with both Windows and Mac OS environments.

• Respond to help desk tickets and provide timely resolution of technical issues related to hardware, software, and network connectivity.
• Assist users with troubleshooting and resolving problems with Security Systems and IT infrastructure, including VPN access and firewall settings.
• Maintain accurate documentation of support requests and resolutions using Remedy or similar ticketing systems.
• Provide support for computer management tasks, including software installations, updates, and configurations.
• Collaborate with other IT staff to identify recurring issues and implement solutions to improve overall service quality.
• Conduct training sessions for end-users on new technologies or software applications as needed.
• Monitor system performance and report any anomalies or potential issues to the appropriate teams.

• Proven experience in a help desk or IT support role, demonstrating strong problem-solving skills.
• Experience in CCTV, Access Control, Burg Alarm programming and support.
• Familiarity with IT infrastructure components such as LAN configurations, firewalls, and VPN technologies.
• Proficiency in supporting both Windows and Mac OS operating systems.
• Experience using ticketing systems like Remedy for tracking support requests is preferred.
• Strong communication skills with the ability to convey technical information clearly to non-technical users.
• A proactive approach to learning new technologies and improving existing processes is highly desirable.
• Relevant certifications in IT support or networking are a plus but not required.

Full-time

8‑hour shift, Monday to Friday

In person – Smyrna, TN 37167 (required to relocate before starting)

To apply, please submit your resume. Required fields:
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